BANK REGIONAL RETAIL LEADER POSITION SUMMARYThe Regional Retail Leader is responsible for the implementation and execution of strategic initiatives for the retail team in assigned locations. This position is responsible for driving growth through fostering a positive culture and environment focused on customer needs and employee engagement. The Regional Retail Leader will spend time in all retail locations with an added focus on coaching and sales activities.
BENEFITSAvaila Bank offers a rich selection of benefits you can personalize to support you and your family's needs. Benefits may include:
- Medical, Dental & Vision Plans
- Option for Health Savings Account (HSA)
- Life Insurance (Company paid for employee)
- 401K and Employee Stock Ownership Plan (ESOP)
- Company Paid Short & Long Term Disability Insurance
- Flexible Spending Account (FSA) & Dependent Care
- Eligibility for Tuition Assistance and Discounts
- Employee Assistance Program (EAP)
BANK REGIONAL RETAIL LEADER ESSENTIAL DUTIES AND ACCOUNTABILITIES- Coach, lead, and manage Branch Managers and/or Assistant Branch Managers and their teams to effectively execute the retail department's strategic initiatives.
- Provide visionary leadership to foster a culture of customer focus and high engagement within the Universal Banking team.
- Promote a positive work culture by recognizing strong performance, supporting employee engagement and developing action plans to enhance the employee experience.
- Conduct regular visits to all branch locations, providing one-on-one coaching, monitoring sales activities, and recognizing key achievements.
- Develop and execute the Universal Banker strategy to drive growth and profitability.
- Collaborate with the Director of Retail Banking and Market Presidents to align market goals with the bank's overarching strategy.
- Implement and coach an advice-driven sales process that emphasizes customer-centric solutions.
- Identify performance gaps and create and implement action plans to meet bank objectives.
- Source and manage deposit portfolio.
- Consumer lending training and approvals for designated regions.
Requirements
BANK REGIONAL RETAIL LEADER ROLE QUALIFICATIONS: Education - Bachelor's degree in a business or sales-related discipline.
Experience - Minimum 2 years in a multiple-location leadership role (banking environment a plus)
- Strong sales and negotiation skills
- 6-8 years extensive experience in a comparable position may be a substitute for education
Other Skills and Abilities - Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
- Demonstrates a record of positive leadership
- Ability to challenge, train, and motivate a team to achieve high production goals
- Exceptional oral and written communication skills with the ability to apply common sense to carry out instructions and instruct others, understand procedures, write reports and correspondence, and speak clearly to customers and employees
- Exceptional interpersonal skills to represent the bank in a professional manner when dealing with customers and potential customers
- Ability to interact with internal teams and customers with tact, diplomacy, and confidentiality
- Ability to lead a diverse team, monitor employee engagement and foster a positive working environment in the assigned market(s)
- Demonstrate a "lead by example" mentality
- Travel to all retail locations to support communication and coaching efforts and achieve desired results
SUPERVISORY RESPONSIBILITIESThis position is responsible for supervising staff in accordance with the bank's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems.
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