Who We Are

Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products-without becoming a bank.

Co-branded cards account for over $300 billion in U.S. annual spend-but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today's consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we're building a world-class team to redefine how people pay-and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we'd love to meet you.

As Bank Partnerships Manager, you will own the engagement, management, and optimization of Imprint's bank partner relationships. This is a high-impact role with direct accountability for strategic relationship management across all partner interactions, including new partner launches, product coordination and scaling the business.

You will act as the primary bridge between Imprint and its bank partners: translating business priorities into execution, driving process improvements, and ensuring seamless coordination across internal teams. This role requires equal parts strategic thinking and hands-on execution in a fast-paced, regulated environment.

What Success Looks Like in the First 90 Days

• Build trust with internal stakeholders and external bank partners through reliable execution and clear communication
• Understand the strategic advantages with our Bank Partners and identify ways to build upon them
• Identified and implemented at least 2-3 meaningful process improvements that reduce friction or turnaround time
• Taken ownership of key partner engagement workflows, demonstrating initiative and reducing dependency on senior team members
• Established strong working relationships across Product, Engineering, Legal, Compliance, and Operations teams
• Delivered measurable improvement in SLA performance or submission volume efficiency

Responsibilities

• Surface strategic opportunities to enhance profitability, expand product capabilities, or strengthen partner relationships
• Act as an owner of bank partnership outcomes, taking initiative to solve problems and improve systems
• Own day-to-day engagement with bank partners, ensuring timely and compliant execution of submissions, approvals, and operational workflows
• Identify opportunities to improve launch processes, conversion workflows, and partner satisfaction
• Manage SLA performance, tracking turnaround times and proactively addressing bottlenecks or compliance risks
• Partner cross-functionally with Legal, Compliance, Product, Operations, and Engineering to align on partner needs and internal execution
• Drive process automation and optimization initiatives to reduce manual work and improve partner responsiveness

Qualifications

Required

• 10+ years of experience in fintech bank partnerships, sponsored bank operations, program management, or chief of staff roles with exposure to regulated financial services
• Strategic thinker who can also execute tactically and manage competing priorities effectively
• Deep understanding of fintech-bank partner dynamics, regulatory requirements, and process enhancement
• Demonstrated ability to influence cross-functional teams and external partners without direct authority
• Strong problem-solving skills: ability to identify issues, propose solutions, and execute independently
• Excellent written and verbal communication skills, with high emotional intelligence and stakeholder management capability
• Highly organized and process-oriented, with a track record of improving workflows and driving operational efficiency
• Grit, initiative, and ownership mindset-proactively driving outcomes rather than waiting for direction

Nice to Have

• Experience in fintech companies with active bank partner relationships (e.g., card issuance, lending, payments)
• Familiarity with standard productivity tools: Google Workspace, Notion, Jira, Asana, Microsoft
• Track record of centralizing knowledge, automating workflows, or scaling operational processes
• Experience managing metrics-driven programs with clear success criteria and accountability

Perks & Benefits

• Competitive compensation and equity packages
• Leading configured work computers of your choice
• Flexible paid time off
• Fully covered, high-quality healthcare, including fully covered dependent coverage
• Additional health coverage includes access to One Medical and the option to enroll in an FSA
• 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
• Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let's move the world forward, together.