BA/BS degree; MBA preferred or equivalent practical experience
5+ years of sales experience in technology or digital advertising
3+ years of sales team leadership experience with coaching and mentoring
Proven track record of developing and maintaining client relationships
Strong knowledge of Google Ads and digital marketing strategies
Responsibilities
Oversee all client interactions and enforce service agreements and revenue targets
Facilitate swift resolution of partner concerns, updating senior management on issues
Advocate for client objectives in consultations with executive leadership
Deliver performance updates to the Director of Operations
Ensure adherence to organizational workflows and quality standards
Drive profitability through resource management and financial forecasting
Mentor direct reports and future leaders, fostering their professional growth
Architect sales methodologies and evaluate market impact.
Benefits
Established career path with opportunities for vertical and horizontal growth
Paid training of 2-3 weeks, plus 2 weeks of accrued leave
Continuous learning through tailored training programs
Positive and supportive work environment
Comprehensive medical and dental benefits, and employee assistance programs
Full Job Description
Job Role & Profile: B2B Sales Manager
Advertised as : Operations Manager - Google Ads
Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid
Reports to: B2B Sales Manager
Contract: Regular, Full-time
Education: College Diploma / Degree
Travel Requirements: No
For existing vacancy: Yes
Job Overview:
In the capacity of Operations Manager, you are tasked with the vital oversight of various cluster leads and organizational segments. You will be instrumental in driving operational efficiency across these units to ensure alignment with our corporate mission and targets. Leveraging your expertise in sales and stakeholder management, you will navigate complex decision-making processes, identifying the core requirements of key accounts and demonstrating how our product suite facilitates their commercial expansion. This role functions as the lead representative for our partners, prioritizing service excellence and the stability of business relations.
Our mission involves scaling client growth by maximizing account impact and investment value. As a leader within Operations, you are accountable for the cultivation of sales personnel dedicated to both incoming and outgoing Google Ads initiatives. You must inspire your teams to exceed performance benchmarks while maintaining an unwavering commitment to client integrity. This is achieved through dedicated mentorship of high-achieving staff and facilitating interactions with executive leadership. You will champion strategic programs aimed at reaching new milestones, utilizing your aptitude for troubleshooting and negotiation to thrive in our high-velocity, performance-driven culture.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
Oversee all client-facing dialogue, mediation of disputes, and rigorous adherence to service level agreements and revenue targets.
Facilitate the swift resolution of partner concerns while providing the Director of Operations with critical updates on emerging issues.
Champion client objectives and advocate for their strategic interests during consultations with executive leadership.
Deliver comprehensive status reports regarding account performance and operational activities to the Director of Operations as required.
Maintain the integrity of organizational workflows by ensuring all established protocols and quality standards are strictly followed.
Drive operational profitability through meticulous resource management and accurate financial forecasting for your business unit.
Foster professional advancement for direct reports and subsequent management tiers through dedicated mentorship and performance coaching.
Architect comprehensive sales methodologies and rigorously evaluate their implementation and market impact.
Cultivate strong relationships with diverse stakeholders to continuously elevate client satisfaction metrics.
Administer performance optimization strategies and conduct thorough evaluations of personnel achievements.
Engage in consistent dialogue with key partners to uncover and capitalize on new commercial expansion opportunities.
Provide expert insights on market shifts, emerging trends, and the competitive landscape to inform business decisions.
Analyze and report on key performance indicators to improve account health across quality, efficiency, and service delivery.
Spearhead optimization initiatives utilizing advanced methodologies such as Lean Six Sigma or PMP to enhance prioritized business metrics.
Direct all support functions and personnel to ensure organizational objectives are met in harmony with client expectations.
Guarantee total alignment with all TP corporate mandates, spanning security and human resources, while proactively reporting any policy deviations.
Job Requirements:
BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, digital ads, and/or internet, general management experience as well as a track record of growing a market
3+ years of experience leading a group of Sales teams, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.
Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Google Ads, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.
Benefits & Perks:
Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization.
Paid 2-3 weeks training, 2 weeks accrued leaves.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs.
Positive and supportive environment.
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Schedule:
Fixed schedule Monday to Friday 9 am to 6 pm.
Hybrid set up.
Location:
Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto.
