Full Job Description
The role:
You will be responsible for owning and driving GenAI-powered troubleshooting and agentic AI operations capabilities. These are used by AWS's largest enterprise customers and internal Support teams to help customers. You will define the product vision for diagnostic tools for cloud issues, tools to simplify cloud operations, and tooling to assist with agentic AI operations. You will partner with multiple engineering teams to deliver cohesive experiences across the full agent lifecycle. This spans building, deploying, governing, observing, and optimizing agents at scale. Your customers span large regulated enterprises and internal teams. You will work closely with Sales and Account teams to position these capabilities as a strategic differentiator. You will be at the forefront of agentic AI with interactions across AWS's AI/ML, security, observability, and support services.
The Team:
The AWS Support provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale. These products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. Our team owns customer facing applications like Personal Health Dashboard, AWS Forums, and Support Center. We are a highly innovative global organization revolutionizing the way customers engage and seek help from AWS. Support provides a strategic advantage for customers adopting AWS and drives direct revenue to the business.
BASIC QUALIFICATIONS
- 3+ years of team management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
PREFERRED QUALIFICATIONS
- Experience in software development
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Dallas - 166,300.00 - 225,000.00 USD annually
USA, WA, Bellevue - 166,300.00 - 225,000.00 USD annually
USA, WA, Seattle - 166,300.00 - 225,000.00 USD annually