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AWS Application Production Support Engineer **

Category: Service Desk / End User Services

Main location: United States, Louisiana, Lafayette

Position ID:J0926-0924

Employment Type: Full Time

Position Description:

CGI is seeking an AWS Application Production Support Engineer to support multiple enterprise applications running in AWS within a large financial services environment. This role is responsible for maintaining operational visibility across applications and interfaces, identifying production issues, and performing timely technical triage.

The engineer will monitor application interfaces, transactions, batch jobs, and completion checkpoints; investigate alerts through AWS consoles and logs; use SQL and observability tools to identify failure points; and trace transactions across interconnected systems. The individual will document diagnostic findings and work closely with production support, development, infrastructure, observability, and customer teams to resolve or appropriately route incidents.

This position is required in one of the following locations: Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL

Your future duties and responsibilities:

. Provide Level 2 production support across multiple enterprise applications.
. Monitor application interfaces, transactions, batch jobs, checkpoints, and operational dashboards.
. Navigate the AWS console and identify relevant application and infrastructure logs.
. Perform structured incident triage and determine likely failure points.
. Use SQL to investigate application, transaction, and interface issues.
. Use Splunk or comparable observability tools to trace transactions and analyze logs.
. Perform end to end transaction and interface monitoring across multiple applications.
. Investigate application alerts, failed jobs, transaction failures, and operational discrepancies.
. Develop or modify operational Splunk dashboards used for production monitoring.
. Document technical findings and provide complete diagnostic information when escalating incidents.
. Coordinate resolution with other L2 teams, developers, SMEs, infrastructure teams, and application customers.
. Maintain clear communication during production incidents and shift handoffs.

Required qualifications to be successful in this role:

. 2+ years of hands on Level 2 application or production support experience across enterprise applications.
. Practical understanding of AWS, including the ability to navigate the AWS console and locate relevant application and infrastructure logs.
. Strong incident triage and troubleshooting skills.
. Intermediate SQL skills for production investigation and transaction analysis.
. Experience monitoring and tracing transactions, interfaces, batch jobs, and application workflows.
. Experience analyzing logs and identifying likely failure points across interconnected applications.
. Working knowledge of Splunk or comparable observability/log analysis platforms is strongly preferred.
. Experience working with operational dashboards, including maintaining or modifying monitoring views.
. Ability to provide complete diagnostic information and accurately route issues to the appropriate support or development team.
. Experience supporting multiple enterprise applications simultaneously.
. Strong communication, attention to detail, analytical thinking, and escalation judgment.
. Ability to work effectively across production support, development, infrastructure, and customer facing teams.

Educational Requirements:
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $79,600.00 $110,100.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs

Skills:

• Amazon Web Services Cloud
• Problem Solving
• Production Support
• Splunk
• SQL