Job Summary: The AVP/VP Consulting will champion long-term client value by stewarding trusted partnerships with C-suite executives and steering complex programs to success through strategic governance. They will lead and mentor a high-performing team of Program Directors, orchestrating cross-functional collaboration with Sales and Product to mitigate churn, drive account expansion, and refine consulting methodologies. This role combines operational rigor with hands-on leadership, requiring a strong on-site presence to ensure seamless software adoption and measurable business outcomes.
Your Day-to-Day:- Manage client relationships at the executive level (CIO/GBS leaders/CFO)
- Partner with client executives, global process owners and internal stakeholders to align on expected value and means, and to measure it on a continuous basis
- Collaborate with the Program Directors to ensure they are building strong relationships at mid-management levels
- Ensure monthly steering committee meets are executed with clients in collaboration with program directors
- Partner with sales to proactively plan for growth, hiring, and contract reviews
- Proactively manage churn by proactively identifying risks and helping Program Managers develop mitigation plans
- Collaborate with Product Management on segment specific solutions
- Be the people manager for Program Directors by providing onboarding support, regular check-ins, coaching, feedback, and guidance, and leading formal employee performance reviews
- Help to build and improve training methodologies and the tools needed for Consulting success
- Manage deliverables to achieve deadlines across multiple projects and clients
- Travel on-site to teach the client how to use our SaaS system and facilitate testing (up to 50% travel)
What You'll Need to be Successful:- Bachelor's degree, Master's degree preferred
- 10-15+ years of professional services in technology led consulting business
- Experience in building and managing consulting best practices
- Proven track record of developing C-suite level relationships
- Experience managing and developing high performing teams
- Strong understanding of accounting and financial concepts, such as, Order-to-Cash business processes including Cash application, Collections, Deductions, and Financial Reporting
- Strong stakeholder management skills in win-win solutioning and negotiations
- Strong presentation and facilitation skills with small and large groups
- Ability to influence, manage change in scope to drive standardization
- High organization and prioritization skills
- Anticipate project risk and constraints and implement appropriate solutions, delegating as appropriate
- Building strong relationships with key internal and external stakeholders, working cross-functionally throughout the organization
- Excellent verbal, written, and interpersonal skills
- Willingness to constantly learn, fail, fix, and grow
