Job Overview:Are you passionate about listening to, learning from, and acting on client feedback? Are you interested in being part of a team that is working to transform and do things differently? If so, the
AVP, Voice of Client Programs role in our Voice of Client team could be the role for you!
The ideal candidate for this role has a combination of a consulting mindset, analytical skills, and strong understanding of the Net Promoter System. We desire a strong leader that can provide thought leadership on how to increase learning, action, and client-centric outcomes. This candidate will possess an ability to design and build surveys and primary research programs, as well as, enable clients and employees to drive awareness, adoption and target outcomes from initiatives.
Responsibilities:- Partner with business stakeholders to understand objectives, business needs, and client insight requirements.
- Design, build, test, and deploy surveys in the Medallia platform to support business goals.
- Develop dashboards, reporting, and analytics that translate feedback into actionable insights.
- Manage the end-to-end survey lifecycle, including intake, design, programming, testing, launch, monitoring, and optimization.
- Analyze survey results to identify trends, opportunities, and recommendations that drive client-centric outcomes.
- Enable business partners to interpret insights, take action on feedback, and close the loop with clients.
- Monitor program performance and maintain survey inventories, reporting assets, and key program metrics.
- Contribute to a collaborative, high-performing team culture focused on continuous improvement.
What are we looking for?We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates
pursue greatness,
act with integrity, and are
driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we
win together and
create and share joy in our work.
Requirements:- High general business acumen demonstrated through a bachelor's degree and 7 years of related experience, or MBA (or other relevant advanced degree) and 5 years of relevant experience.
- 5+ years' experience leading the design of awareness, adoption and value delivery programs.
- 3+ years' experience using Medallia survey platform
Core Competencies:- Strong organizational, change management, and time management skills, with the ability to meet deadlines and manage multiple projects simultaneously.
- Strategic thinker with the ability to assess complex problems, prioritize key issues, and execute strategic plans.
- Experienced self-starter who can manage projects independently
- Excellent collaboration skills to work with cross-functional teams and key stakeholders.
Preferences:- Experience running and implementing survey programs at scale.
Pay Range: $86,829.00 - $144,715.00
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
