Role Summary/Purpose:
Primarily, this role leads and manages three distinctive sales support teams that include Client Reporting, Promo Support, Merchant Quality Assurance and Merchant Experience Sales Support (MESS). This role will partner with our Client Development Sales teams, Cross- functional and Merchant Experience Leaders to ensure the execution of all sales support activities in Home, Auto & Lifestyles. The role will hire, mentor, and coach sales support team members to ensure operational execution across our business processes. Essential
Essential Responsibilities:
Lead the daily operations of the Sales Support & MESS Teams to deliver on required commitments.
Provide leadership, communication, coaching, professional development & skill enhancement to team performing Sales Support functions.
Partner with Sales Team and lead the development of all standard and custom client reporting in WRS, or Salesforce
Work with Merchant Experience Leaders to support their lines of business processes, provide quality assurance reporting and deliver on SLAs
Provide onboarding support for new hires
Own and quarterback escalated issues; conduct research, work w/ appropriate functions to resolve issue using problem solving skills to add value and influence decision makers
Communicate and partner with Key Stakeholders & Senior Leadership regarding sales quality findings and action-oriented solutions
Support the development and oversee the execution of our wing to wing ACM process & Quality Assurance strategy
Some participation in Action Workouts and other cross-functional project teams, serving as a voice and representative of Sales
Perform other duties and/or special projects as assigned
Qualifications/Requirements:
In depth knowledge of and at least one-year experience with SalesForce.com or Rapid, Business Center, ACM, Surveyor, Verint
Excellent PC skills, with Advanced PowerPoint & Excel Expertise - including report writing and cell functions as formulas, sorting and grouping, pivot tables.
5+ years’ experience in Sales, and or Marketing position in financial services environment
2+ years managerial or project leadership experience
1+ years demonstrated analytic capability and decision-making competence
Ability and flexibility to travel for business as required
Desired Characteristics:
Bachelor's Degree in business or related field.
Openness to coaching and ability to learn quickly.
Customer focused mindset with ability to respond quickly to customer needs.
Exceptional interpersonal communication skills (written, oral, nonverbal).
Private Label Sales and Quality experience will be a plus.
Strong finance business/industry acumen
Excellent organization, prioritization, time-management, influencing and presentation skills
Demonstrated ability to handle multiple priorities
Proven track record of using sound judgment in decision making and problem solving
Strong teamwork & conflict / problem resolution skills
Self-motivated, ability to perform & make decisions with minimum supervision
Proven ability to work remotely and independently
Grade/Level: 11
The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way of Working:
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Eligibility Requirements:
Job Family Group:
Sales
