The Opportunity:
By embodying our core purpose of customer obsession, driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The AVP, Pre Access provides enterprise-wide strategic leadership for all front-end, acute, revenue cycle operations, including acute centralized scheduling and EPIC operations. This highly strategic role oversees multiple cost centers and sets long-term objectives to optimize patient experience, enhance operational efficiency, and drive financial performance. They will develop and execute innovative strategies that align with organizational goals, leveraging technology and process improvements to streamline workflows and improve the patient experience. The AVP will analyze performance metrics, forecasts trends, and implements initiatives that reduce barriers, mitigate risk, and support sustainable growth. This leader must champion innovation and transformation, ensure compliance with regulatory requirements, while advancing enterprise revenue cycle objectives. This role requires active engagement and collaboration with operational, support service leadership and staff. Travel within client footprint, up to 20%, will be required.
Job Responsibilities include, but are not limited to:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
- Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.
- Coaching & Building Talent - Achieves results by exercising influential leadership; empowering the team and providing impactful feedback, instruction, and development (coaching the coach) of their associates. Plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on development and retention of high performers.
- Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.
- Executive Communication and Presence- Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).
- Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.
- Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results
- Provides vision, leadership and operational oversight for all Pre-Access functions and Senior Access leaders across the organization. This position will establish positive, collaborative relationships with operational leaders to fulfill the Ensemble Differences.
- Actively leads and/or participates in modernizing Pre-Access This includes but is not limited to: goal setting (department level and/or overall revenue cycle), tracking and reporting of metrics, development and implementation of action plans to achieve goals, the review and implementation of new technologies, standardization of policies and processes and development of communication tools, both for associates and internal customers.
- Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos.
- Develops and maintains an effective, visible and well-respected leadership team by selecting, evaluating, coaching and managing the performance of qualified professionals.
- Promotes team-building relationships in all areas of responsibility.
- Accountable for a comprehensive and effective communication strategy with the department that promotes Employee Engagement, which includes enhanced employee productivity and morale. Communication style should promote a common understanding of the market, vision, strategy and accountabilities.
- Assists with budget management.
Ensure associates are aware and compliant with all applicable laws, regulations, and guidelines.
Business travel up to 20% will be required.
- May be required to perform other job-related duties as requested.
Experience:
- Bachelor’s degree or equivalent work experience
5 + years of leadership experience
5+ years of Front-end Revenue Cycle, Patient Access or Pre Access experience in an acute environment
Deep knowledge of EPIC build, functionality and relevant roadmap.
- Demonstrated advanced usage of AI, success in translating AI into Business outcomes, and the ability to move teams from experimentation to scale.
- Experience in healthcare provider finance operations or similar service environment required
- Strong executive presence with the ability to project confidence, credibility and authority; able to remain calm & show decisiveness under pressure
- Demonstrated experience implementing strategic initiatives including alignment of company goals and vision with operational execution
- Financial and project management experience required
- Ability to effectively lead diverse teams and influence change management
- Effective communication skills with ability to clearly and succinctly convey information and ideas
- Demonstrated use of KPIs to drive and track team performance
**This position pays between $111,800 - $155,000 based on experience and is eligible for annual incentives.**
**This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs dictate.**
Certifications:
