Role Summary/Purpose:This role will be a member of a Field Team with Regional responsibilities of Verizon's store locations. This person will support, diagnose, coach, counsel, co-travel, and train store personnel to ultimately accomplish/exceed credit goals within an assigned territory of the country.
Position to be based from a home office in the Chicago Metro area and requires 75% travel. Company car is included.Essential Responsibilities:- Deliver on Verizon's credit program objectives for applications, new accounts and credit sales through the development and execution of initiatives across stores
- Develop productive relationships with key stakeholders to influence and educate on the importance of credit to ensure performance levels for applications, new accounts and credit sales are met or exceeded.
- Partner with key stakeholders and drive accountability by supporting their brand, culture, and values to deliver on strategic action plans and drive key program performance indicators. This may include special emphasis on lower performing stores across the owner enterprise or focusing on improving the customer experience.
- Capture and communicate the voice of the Field to multiple stakeholders at Synchrony and Verizon to aid in the development, implementation, and monitoring of new or improved initiatives or strategies to improve credit performance for applications, new accounts, and credit sales.
- Visit Verizon stores to assess level of credit support and diagnose territory and store level performance issues.
- Partner with marketing to support client and Field Sales strategies to drive improved credit performance for applications, new accounts, and credit sales.
- Tactically support the client at all levels of the organization to provide them with reporting, analysis, recommendations for improvement and any other information that will aid in ensuring compliant performance in all stores.
- Partner with the Synchrony Financial Compliance team as the point-of-contact to ensure point-of-sale (POS) and in-store compliance to mitigate exposure/risk.
- Develop methodologies to collect competitive intelligence, changes in market conditions and identification of opportunities to share internally and with client Field leadership.
- Support the Sales Force Effectiveness Manager(s) by being an active participant in the development and use of Salesforce, Seismic and other brand strategies, initiatives, and training materials. This will also include sharing of best practices across the enterprise to drive credit program utilization.
- Perform other duties and/or special projects as assigned
Qualifications/Requirements:- Bachelor's degree and 3+ years' experience working in the Financial Services Field or Retail Store Management. Or in lieu of completed degree, HS diploma/GED and 5+ years' experience working in the Financial Services Field or Retail Store Management.
- Minimum of 3 years of field or outside sales experience.
- Minimum of 2 years Client Relationship Management experience.
- Minimum of 2 years' Experience developing presentations and pitching to all levels of management.
- Proficiency with MS Word, Excel, and PowerPoint.
- Willing to travel up to 75% of the time
Desired Characteristics:- Sales experience in telecommunications, specifically wireless products and services.
- Excellent client relationship skills, demonstrating the ability to build and maintain strong, business-oriented relationships with leaders at all levels.
- Openness to coaching and ability to learn quickly, with the ability to lead through coaching and motivation.
- Customer focused mindset with ability to respond quickly to customer needs, with an understanding of varying client cultures and values.
- Clear, concise communication skills - both written and verbal.
- Ability to successfully manage multiple priorities.
- Strong project management and/or territory management skills.
- Bilingual: able to communicate clearly and professionally in English and Spanish.
- Experience with Salesforce, private label sales and marketing will be a plus.
Grade/Level: 10The salary range for this position is
75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way of Working:We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Job Family Group:Sales
