Job Overview:We are currently looking to hire an AVP within our Independent Advisor Services Relationship Management Organization. The Relationship Management team is responsible for satisfaction, growth and retention of LPL's top advisors and offices. There will be an ongoing emphasis on managing, growing, and retaining his/her advisor relationships by using proven sales strategies and tactics with an emphasis on promoting the value, benefits, and features of LPL's platform.
By developing a thorough understanding of the advisors' businesses, the AVP will be responsible for crafting effective solutions to assist them in developing their business goals and objectives. Additionally, the Success Manager will act as the primary point of contact between his/her advisors and LPL Financial. This role will combine relationship management skills, sales skills, project management skills and business analytics to fully understand and achieve business growth, retention, and satisfaction objectives.
The Relationship Management division is accountable for advisor satisfaction and retention. There are multiple strategies, tactics and metrics the Relationship Management team utilizes to drive those two outcomes.
Responsibilities:- Develop a master understanding of the advisor, their business objectives and their impact on the organization
- Drive overall advisor satisfaction, revenue and asset growth, profitability; introduce LPL Financial services and products
- Support internal partners and programs through strategic connection and referrals
- Assist the Business Development team with recruiting opportunities representing Relationship Management and the firm
- Deliver regular reporting of client account status, including activities, open items, notable wins, and any concerns.
- Embrace change and competing priorities to ensure both LPL's and the advisor's expectations are met; present complex topics for discussion across multiple functions and adeptly speak to multiple sides of issues in order to drive informed decision-making
- Understand industry trends, products, platforms, resources and opportunities
- Demonstrate the highest levels of engagement and peer leadership within the team
- Manage attrition risk by proactively partnering with internal stakeholders to resolve high profile and complex situations.
- Conduct comprehensive annual Business Assessments and detailed reviews among key advisor relationships
- Document advisor activities, business opportunities, communications in the Salesforce CRM on a timely basis
- Develop a response plan to maintain or improve advisor satisfaction, overall sentiment and attrition risk
- Understand all areas related to the management of a successful practice including systems, technology, roles, responsibilities, marketing, sales process, product knowledge and financial planning with specific expertise in product & platform, advisor workflow, regulatory training and service and operations
What are we looking for?We want
strong collaboratorswho can deliver a world-class client experience. We are looking for people who thrive in a
fast-paced environment,
are client-focused,
team oriented, and are able to execute in a way that encourages
creativity and
continuous improvement.
Requirements:- Bachelor's degree in Finance, Business, Economics or related field
- 5+ years of experience in financial services preferable in sales, consulting and/or client service/relationship management
- 5+ years of experience and knowledge within the relevant client segment, organization, products, industry, and end-customer landscape.
Core Competencies:- Ability to effectively communicate and build quality relationships over the teleconferences, as well as face-to-face, is critically important.
- Strong executive presence with the ability to interact with and influence key senior executive stakeholders.
- Ability to effectively analyze situations, applying solutions to achieve resolution.
- Thrives in a results-oriented environment with a do what it takes to approach and a demonstrated history of managing client relationships to achieve stated goals.
- A strong oral and written communicator who can convey messages, inspire action, and drive performance within areas of accountability.
- Ability to be flexible and adaptive is necessary.
Preferences:- Security licenses 7, 65, 63 or 66.
- Master of Business Administration degree
Pay Range: $103,927.00 - $173,143.00
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
