Work Location:Toronto, Ontario, Canada
Hours:37.5
Line of Business:Personal & Commercial Banking
Pay Details:$155,000 - $215,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:The Client and Advisor Mutual Funds team is part of Wealth Operations in the Wealth National Office. The team oversees the end-to-end administration of the TD Family of Funds, supporting Retail, Wealth and Third-Party channels through fund product launches, pricing, distributions, transaction processing, trade settlement, reconciliations, fund servicing and audit support.
The team partners with internal businesses and external stakeholders, including TD Asset Management, Wealth Management, CIRO, Fundserv, custodians, transfer agents and fund companies to ensure operational excellence, regulatory compliance, strong governance and a differentiated client and advisor experience.
The department maintains the integrity of critical fund operations while evolving the processes, controls, tools and capabilities needed to meet changing business, regulatory and client expectations.
Role MandateThe AVP, Client and Advisor Mutual Funds will lead the national mutual fund operations function, ensuring disciplined execution, strong controls and a high quality client and advisor experience while advancing the operating model, capabilities and tools required for a more scalable and insight driven platform.
This role requires a senior operations leader with the judgment to manage a complex, regulated business, the curiosity to challenge established practices and the enterprise mindset to build a modern mutual fund operations platform for clients, advisors and business partners.
Core Accountabilities- Lead National Mutual Fund Operations with accountability for service quality, productivity, controls, resilience, client trust, advisor confidence and sustainable business outcomes.
- Oversee critical fund administration and servicing activities, including product releases, pricing, distributions, transaction processing, Fundserv settlement, SIP, SWP, DRIP and rollover processing, trade corrections, reconciliations and audit support.
- Translate Wealth, TD Asset Management and enterprise priorities into operating plans, capability roadmaps and measurable results.
- Modernize the operating model by simplifying processes, improving workflow, strengthening knowledge management, and using automation, analytics, and Agentic AI where appropriate.
- Use internal and external benchmarking to identify leading practices, challenge established ways of working and improve service, productivity, scalability, risk outcomes and advisor experience.
- Lead change related to regulatory requirements, enterprise initiatives, product launches, service evolution and modernization priorities.
- Support the conversion of the Retail book from SMS to MHA by ensuring operational readiness, effective change execution, risk discipline and continuity of client and advisor service.
- Maintain a strong control environment by embedding risk, regulatory, compliance, audit and governance requirements into daily execution.
- Build an inclusive, accountable and coaching based culture with strong leadership depth, colleague capability and succession strength.
Client and Colleague Scope- Supports mutual fund administration and servicing activities across Retail, Wealth and Third-Party channels.
- Supports critical operational functions including account set up, purchases, RESP processing, unlocking, transfers, NFUs, settlement, reconciliations, servicing enquiries, fund events and product change activity.
- Accountable for service quality, productivity, colleague engagement, workforce effectiveness, control outcomes and operational resilience.
Shared Partnerships- Partner across Wealth Operations, TD Asset Management, Wealth Advice Strategy and Solutions, Product, Governance and Control, Risk, Compliance, and Legal to support governance, capacity, capability, tooling and execution.
- Build strong relationships with external peers, industry bodies, service providers and fund companies to bring benchmarking insights and leading practices into the function.
- Act as a trusted advisor to senior leaders across Wealth and TDAM, balancing client outcomes, advisor experience, operational effectiveness, regulatory expectations and risk discipline.
Leadership Profile- Client focused, inclusive and performance oriented, with the ability to balance speed, simplicity, risk and sustainable outcomes.
- Known for accountability, constructive challenge, strategic judgment, change leadership and navigating complexity.
- Demonstrates curiosity and external orientation, learning from leading organizations inside and outside financial services.
- Thinks systemically across people, process, technology, data and governance to create clarity and build enduring capability.
- Builds strong talent pipelines through coaching, development, succession planning and inclusive leadership.
Experience and Skills- 15+ years of progressive leadership experience within Wealth Management, Asset Management, Fund Administration, Financial Services, Operations, Service Delivery, Shared Services or related environments.
- Proven experience leading large scale teams through complexity, ambiguity and change.
- Strong understanding of mutual fund operations, fund administration, transfer agency functions, settlement, reconciliations, Fundserv processes, regulatory requirements and industry infrastructure.
- Strong understanding of operational risk, governance, audit, regulatory requirements and control environments.
- Experience developing multi year business, workforce, operating model or capability strategies with measurable outcomes.
- Proven ability to improve operational performance through simplification, standardization, continuous improvement, benchmarking and data driven decision making.
- Experience designing or evolving operating models, organizational structures, workforce capabilities and enabling technologies.
- Strong understanding of how automation, AI, analytics, workflow and knowledge management can improve service, resilience and controls.
- Strong executive communication, influence and stakeholder management skills in matrixed environments.
- Undergraduate university degree required. Post graduate degree or equivalent senior leadership experience considered an asset.
Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & OnboardingWe will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):Sans Objet
