Role Summary/Purpose:We're on the lookout for an AVP, Account Manager to work hand-in-hand with Versatile's customers in the Health & Wellness space to ensure they achieve their desired outcomes with the company's products or services, leading to high satisfaction and retention rates. You'll blend a deep understanding of our products and services with a keen pulse of our customers' wants and needs to ensure our customers are always satisfied.
Essential Responsibilities:- Serve as the primary point of contact for assigned customers, building and maintaining strong relationships.
- Understand customers' business needs and objectives to effectively position our products/services and drive value.
- Act as a bridge between assigned accounts and our internal Support and Technology teams to efficiently raise concerns, identify solutions, and drive improvements.
- Train and Onboard new customers effectively, ensuring they understand how to use products or services to their full potential.
- Conduct Business Reviews with customers to monitor health indicators and proactively identify and address potential issues to minimize customer churn.
- Provide ongoing education and support, facilitating product adoption and engagement.
- Track and report on key metrics related to customer satisfaction, retention, and revenue growth.
- Perform other duties and/or special projects as assigned
Qualifications/Requirements:- 3+ years' experience in a customer-facing role, such as customer success or account management, preferably within the Health & Wellness industry.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Excellent problem-solving skills and the ability to think strategically.
- Experience working with CRM software (e.g., Salesforce) and other customer success tools is a plus.
- Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
- Ability and flexibility to travel for business as required
Grade/Level: 10The salary range for this position is
75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way of Working:We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Eligibility Requirements:- You must be 18 years or older
- You must have a high school diploma or equivalent
Job Family Group:Sales
