Location:
Santa Clara, California, United States

Job ID:
R0140050

Date Posted:
2026-08-03

Company Name:
HITACHI AMERICA, LTD.

Profession (Job Category):
Sales, Marketing & Product Management

Job Schedule:
Full time

Remote:
No

Job Description:

Executive Briefing Center (EBC) AV Support Specialist

Company: Hitachi America, Ltd.

Division: Americas Marketing and External Relations

Location: Santa Clara, CA (onsite 5 days a week from 7 am - 4 pm PST)

Status: 6 months Project Employee

Position Summary

The Executive Briefing Center (EBC) AV Support Specialist is responsible for delivering a seamless technology experience for customers, executives, and partners visiting the Hitachi Executive Briefing Center. This role provides hands-on audiovisual, meeting room, and technical support while ensuring all presentations, demonstrations, and customer engagements run flawlessly.

The ideal candidate is customer-focused, technically proficient, detail-oriented, and able to remain calm under pressure while supporting high-visibility executive and customer meetings.

Key Responsibilities

1. Audiovisual Support

• Set up, test, and operate audiovisual equipment for customer briefings, executive meetings, and special events.
• Support video conferencing platforms including Microsoft Teams, Zoom, and Webex.
• Troubleshoot displays, projectors, microphones, cameras, speakers, and presentation systems.
• Provide real-time technical support during live meetings and presentations.
• Ensure all meeting room technology is fully operational prior to customer arrival.

2. Executive Briefing Center Operations

• Conduct daily inspections of meeting rooms and collaboration spaces.
• Prepare presentation materials and ensure content displays properly.
• Coordinate room setups according to meeting requirements.
• Assist presenters with connectivity, presentation delivery, and demonstration support.
• Maintain a professional customer-facing presence during executive and customer visits.

3. Technology & Equipment Management

• Manage inventory of AV equipment and peripherals.
• Coordinate repairs and maintenance with vendors and internal IT teams.
• Document technical issues and resolutions.
• Recommend technology upgrades and improvements to enhance the customer experience.

4. Event Support

• Support executive meetings, customer briefings, partner events, and virtual/hybrid events.
• Assist with event setup, breakdown, and technical rehearsals.
• Provide onsite support for special events and demonstrations.

Qualifications

Required

• 3 - 5 years of experience supporting audiovisual systems, conference rooms, or executive meeting spaces.
• Experience with Microsoft Teams, Zoom, and video conferencing technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Comfortable supporting executives, customers, and senior leadership.

Preferred

• Experience supporting an Executive Briefing Center, Experience Center, or Conference Center.
• Knowledge of Crestron, Extron, Cisco, Poly, or similar AV platforms.
• Familiarity with digital signage and presentation technologies.
• Event support experience.

Success Factors

• Exceptional attention to detail.
• Strong customer-first mindset.
• Professional demeanor when interacting with executives and customers.
• Ability to anticipate technical issues before they impact meetings.
• Reliable, proactive, and responsive.

Reporting Structure

Reports to: Executive Briefing Center Manager

Work Environment

• Onsite position supporting the Executive Briefing Center.
• Occasional early morning or late afternoon support for executive and customer events.
• Ability to lift and move AV equipment up to 30 pounds as needed.

For California only (as required by California's Pay Transparency for Pay Equity Act (SB 1162): A good faith estimate of the expected hourly rate for this position in our California office upon hire is $45 per hour. Pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi America's variable pay program, subject to the program's conditions and restrictions.

Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.