AV Installation Program Manager

Creative Realities, Inc.

$75K — $95K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years project management experience, preferably in A/V, digital signage, or construction industries.
  • Bachelor's Degree preferred, a PMP certification is a plus.
  • Knowledge of digital signage and commercial display solutions is highly desired.
  • Strong technical skills and experience with CRM software required.
  • Excellent communication skills, with the ability to simplify technical concepts.

Responsibilities

  • Assist with managing multiple digital signage installation projects across various business sectors.
  • Provide technical direction to Project Managers and Coordinators on installation.
  • Serve as a liaison between program customers and internal sales teams.
  • Administer project-related tasks, including data gathering and metrics reporting.
  • Adapt to changing demands and priorities to meet deadlines efficiently.
  • Show strong organizational skills to manage team workload effectively.
  • Cultivate a positive team environment and guide team members towards goals.

Benefits

  • Company paid medical, life, long and short-term disability insurance for individual coverage.
  • Access to dental and vision insurance programs.
  • 401(k) plan with a company match up to 3%.
  • Paid time off and holiday pay.
Full Job Description
About the Position
We are looking for a Program Manager who has experience in the A/V, Digital Signage, or construction industries who can manage a business segment of digital solution installations for our clients. Our leadership team will provide the Program Manager of their strategic direction and the goals that the company to is working to achieve. This role will oversee and coordinate different related projects to ensure they all aligned effectively with the organization's mission and the program's goals. Their main duties include organizing various projects and activities to improve company efficiencies, building long-term goals for projects management.

Key Responsibilities:
  • Assist with management and oversight of multiple digital signage install projects within specified business verticals.
  • Provide technical direction to assigned installation Project Managers and Project Coordinators.
  • Act as a liaison to program customers and internal sales teams.
  • Performs administrative duties commensurate with the requirements of the organization, including data gathering, metrics and reports, and provide direction on team project timelines.
  • Demonstrate adaptability when required to meet multiple demands/deadlines, shifting priorities, and rapid change.
  • Demonstrate strong attention to detail with excellent organizational skills to manage and prioritize workload demands of team.
  • Foster a team culture with ability to direct others towards a recommended course of action.
  • Performs other related duties as assigned by the Director of Project Management.

Education and Experience
  • 7+ years project related experience
  • Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferred
  • Bachelor's Degree preferred
  • PMP certification preferred
  • AVIXA CTS and/or Digital Signage Federation certification desired
  • Experienced user of software CRM tools. Proficient with Microsoft Office applications.
  • Strong technical aptitude and ability to translate technical concepts into clear and concise communications.

Key Competencies/Behaviors
  • Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirements
  • Self-motivated, achievement-oriented with superior planning and time management skills
  • Excellent written communication and presentation skills
  • Team oriented; Ability to collaborate cross functionally and to influence without direct authority
  • Positive attitude: willingness and initiative to learn
  • Must be comfortable working in a deadline-oriented, fast paced business environment with shifting priorities

Benefits

Company paid individual portion of medical, Life, Long and Short-Term Disability insurances; Access to participate in company dental and vision insurance programs; 401(k) program, including company paid match of up to 3% of annual salary; and Paid time off and holiday pay.

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