Automotive Service Writer - Sales/Customer Service

Midas

$70K — $105K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in automotive service writing or customer-facing sales roles preferred
  • Basic automotive knowledge and an interest in the automotive industry
  • Strong communication skills for handling multiple customer interactions
  • Familiarity with point-of-sale systems and digital inspection tools
  • Valid driver's license required

Responsibilities

  • Greet customers and manage repair orders from estimate to invoice
  • Recommend and sell maintenance, repair, and tire services with clarity and confidence
  • Translate technician findings into understandable recommendations for customers
  • Coordinate with technicians to maintain shop schedule and service promises
  • Keep the front desk organized and professional in a high-volume environment

Benefits

  • Health insurance (BCBS)
  • Paid time off including 8 paid holidays
  • Vision insurance
  • 401(k) plan with company matching
  • Bonus potential based on performance
  • Dental insurance
  • Employee discounts and team outings
Full Job Description
Benefits:
  • Health insurance
  • Paid time off
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance


Turn car trouble into customer trust - and get paid like a closer

You're the first face customers see and the person they trust to tell them what their car actually needs. If you can explain a brake job in plain English, keep a busy counter moving, and close the sale without being pushy - this is your shop.

We're Halco Group, a family-owned, multi-unit Midas operation growing fast across Metro Detroit. Our Southfield store is high-volume, which means more cars, more customers, and more commission.

How you get to $98K

Your pay is competitive base + uncapped commission on the work you write and sell - maintenance, repairs, and tires. Our busiest writers at high-volume stores consistently earn in the top half of the range. You control the number.

What you'll do

  • Own the front counter: greet customers, write repair orders, and guide them from estimate to invoice
  • Recommend and sell maintenance, repair, and tire work - clearly, honestly, confidently
  • Translate technician findings into recommendations customers understand and approve
  • Coordinate with techs to keep the shop schedule moving and promises kept
  • Keep the front desk sharp, organized, and professional


What you bring

  • Experience in automotive service writing, parts counter, or a customer-facing sales role (strongly preferred - but we'll train the right closer)
  • Basic automotive knowledge and real interest in the industry
  • Strong communicator who can juggle phones, walk-ins, and a full schedule board
  • Comfortable with point-of-sale systems and digital inspection tools
  • Valid driver's license


The schedule, upfront

This is a 5-day, 45-50 hour week including Saturdays. It's a busy store - that's why the earning potential is what it is. If that works for you, we'd love to talk.

What you get

  • $70,000-$98,800/year (base + uncapped commission)
  • Group health insurance (BCBS) + dental + vision
  • 401(k) with company match
  • Paid time off + 8 paid holidays
  • Employee discounts and team outings
  • Clean, modern, high-volume store


Where this goes

We promote from within. Our store managers earn $88,000-$161,000/year, and several started right where you would - at the counter. Join one of the fastest-growing Midas groups in Michigan and we'll build your career path with you.

Compensation: $70,000.00 - $105,245.00 per year

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