TOWNE AUTOMOTIVE is seeking a motivated and experienced professional to lead our service department and help deliver an outstanding customer experience. In this role, you will oversee daily service operations, support a high-performing team, and ensure efficient workflow, quality repairs, and strong customer satisfaction. The ideal candidate brings leadership, organizational skill, and a commitment to operational excellence in a fast-paced automotive environment.
Responsibilities- Lead and manage the service department to ensure efficient day-to-day operations
- Support, coach, and develop service advisors and technicians to promote strong performance
- Monitor repair order flow, department productivity, and overall customer satisfaction
- Review completed work for quality, accuracy, and compliance with company standards
- Communicate effectively with customers regarding service needs, recommendations, and timelines
- Work closely with parts, sales, and other internal teams to support operational goals
- Track department performance metrics and identify opportunities for improvement
- Maintain a safe, organized, and professional work environment
- Handle customer concerns with professionalism and a solutions-oriented approach
- Ensure policies, procedures, and manufacturer guidelines are followed consistently
Qualifications- Previous experience in automotive service management, service advising, or a related leadership role
- Strong understanding of automotive service operations, repair processes, and customer service best practices
- Proven leadership skills with the ability to motivate and support a team
- Excellent communication, interpersonal, and conflict-resolution skills
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced setting
- Comfort using dealership management systems and standard business software
- Ability to analyze department performance and make informed operational decisions
- Professional demeanor and a commitment to delivering a positive customer experience
Preferred Skills- Experience in a dealership or multi-location automotive service environment
- Knowledge of warranty processes, repair order management, and service pricing
- CDK software experience is a plus
- Familiarity with coaching, scheduling, and performance management
- Ability to build trust with customers and team members alike
What We Offer- A collaborative and team-oriented workplace
- Opportunities for professional growth and leadership development
- Competitive compensation and benefits package
- WE OFFER
- Competitive Pay $100 - $150k Annually
- Medical, Dental, Vision
- PTO
- Company 401(k) Plan with match
- Closed Sundays
- Opportunity for growth
- The chance to make a meaningful impact on customer satisfaction and departmental success
Additional Information
