Qualifications

• 5+ years of management experience in an automotive service environment
• Proven track record in customer service excellence
• Strong organizational and leadership skills
• Familiarity with automotive repair processes and technician capabilities
• Excellent communication skills for effective liaison between customers and technicians

Responsibilities

• Ensure prompt and courteous service to all customers
• Act as a liaison between technicians and customers
• Take ownership of enhancing the customer experience
• Manage hiring and training of technicians and service advisors
• Interview candidates for technician and advisor positions
• Distribute service workload among technicians
• Prioritize service requests based on customer needs
• Provide concierge-level support to all customer inquiries

Benefits

• Opportunity to earn over $100,000 annually
• Access to an established customer base for relationship building
• Leadership role in a dynamic service department
• Chance to directly influence customer satisfaction and service quality