Job Summary: We are looking for an Experienced Service Manager to lead one of our growing service department at Kelly Nissan of Woburn! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features.
Compensation- $140,000 - $190,000 based on experience and performance
- Weekly Salary plus monthly bonuses based on department performance
Benefits- Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
- 401K after 90 days
- Paid Time Off
- Paid Sick Time
- Paid Vacation Time
- Paid Training
Responsibilities- Manage employee schedules and pay plans
- Forecast goals and objectives for the department and employees
- Attend manager meetings and conduct service department meetings
- Prepare and administer an annual business plan for the service department
- Maintain technician proficiency
- Partner with technical schools to recruit technicians
- Partner with Nissan and other third party vendors
- Handle and resolve customer complaints
- Motivate, train, develop and reward employees
- Provide and maintain a safe work place and environment for employees and customers
- Strong customer service skills are a must
- Must be able to manage a team, motivate and develop
- Experience with CDK preferred but not required
- Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
- Must be able to manage in a fast paced work environment
- Must be able to pass pre-employment screens (background & drug test)
- Stay up to date on new products, features, accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
- Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications- A minimum of 2 years of experience as a service manager
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid driver's license
- Driven personality, eager to improve and able to work within and support internal teams
