Automotive Service Advisor

Arlington Heights Chrysler Jeep Dodge Ram

$65K — $105K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Exceptional customer service skills are essential.
  • Tech-savvy with the ability to learn new technologies quickly.
  • Previous automotive service advisor experience is a plus, but not mandatory.
  • Must be willing to undergo a background check and drug screening as required by law.
  • Candidates must be 18 years or older to comply with driving policies.

Responsibilities

  • Engage with customers to assess and address their vehicle maintenance needs.
  • Prepare transparent repair orders detailing costs and timelines.
  • Maintain prompt and clear communication with customers throughout the service process.
  • Collaborate with technicians and parts department to ensure swift job completion.
  • Demonstrate a positive attitude and strong work ethic with customers and team members.
  • Leverage advanced fixed operations technology to enhance service efficiency.
  • Perform additional duties as assigned by management.

Benefits

  • Incentive-based pay ranging from $65,000 to $105,000 annually.
  • Established family-owned business with over 90 years of industry presence.
  • Comprehensive medical, dental, and vision insurance coverage.
  • 401K retirement plan available for employees.
  • Paid vacation and sick leave offered to support work-life balance.
  • Employee discounts on a variety of products, services, and vehicles.
  • Access to extensive ongoing training programs with specialists.
Full Job Description
The Ed Napleton Automotive Group is looking for our next ServiceAdvisor. Located at Napleton's Arlington Heights CDJR, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer's vehicle in top shape.

What We Offer:
  • Pay ranges between $65,000-$105,000 per year. This includes incentive-based pay, so your skill and effort drive your income!
  • Family Owned and Operated- 90+ years in business!
  • Medical, Dental, Vision Insurance, and 401K
  • For additional benefit information please go to: NapletonCorpFlorida.MyBenefitsLibrary.com
  • Paid Vacation and Sick Time
  • Discounts on products, services, and vehicles
  • Extensive and ongoing training with specialists


Job Responsibilities:
  • Work with customers to ensure we meet and address all vehicle maintenance needs
  • Write repair orders for customers with full transparency of cost and time estimates
  • Provide exceptional and timely communication-keeping customers updated throughout the process
  • Communicate frequently with Technicians and Parts to ensure timely completion of work
  • Exhibit a positive attitude and strong work ethic with customers and co-workers.
  • Utilize cutting edge Fixed Operations Technology
  • Other duties as assigned


Job Requirements:
  • Exceptional Customer Service Skills
  • Tech Savvy- able to learn and utilize technology
  • Previous Automotive Service Advisor Experience is a plus but not required
  • Willingness to undergo a background check and drug screen in accordance with local law/regulations.
  • 18+ years of age or older to comply with the company driving policy


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