TeamDynamix is seeking a detail-oriented, technically curious, and solutions-driven
Automation Builder to join our remote Product organization. In this role, you will design, build, and maintain automation templates and integration solutions using TeamDynamix's no-code platform. You will help customers realize rapid value from our iPaaS, Conversational AI (CAI), and emerging AI & Automation product lines by creating scalable, end-to-end solutions that address common IT service management challenges.
About the Role- Design, build, and deliver automation templates, integration templates, and conversational AI tasks using TeamDynamix iPaaS and CAI tools.
- Create end-to-end automation solutions supporting ITSM workflows such as incident management, request fulfillment, and change management.
- Translate product specifications and customer requirements into practical, working automation solutions.
- Identify opportunities for new templates based on platform capabilities, customer feedback, and emerging use cases.
- Develop comprehensive documentation for templates, including setup guides, configuration options, and troubleshooting steps.
- Create training materials, walkthroughs, and enablement resources to drive adoption across customers and internal teams.
- Contribute to knowledge base content and best practice documentation.
- Support implementation and customer success teams with template-related questions and guidance.
- Perform thorough testing and quality assurance before template releases.
- Maintain and enhance existing templates based on platform updates and evolving best practices.
- Troubleshoot and resolve issues reported by customers or internal stakeholders.
- Communicate with colleagues, management, and clients in a professional and courteous manner.
- Conform with and abide by all company regulations, policies, and procedures.
About You- Solution builder: You enjoy designing practical automations that solve real operational challenges.
- Systems thinker: You naturally consider inputs, outputs, dependencies, and edge cases.
- Detail-oriented: You take pride in clean configurations, thorough testing, and accurate documentation.
- Customer-focused: You design with empathy for the end-user and administrator experience.
- Self-directed learner: You quickly adapt to new platform capabilities and technologies.
- Collaborative partner: You work effectively across Product, Engineering, Services, and Customer Success.
- Iterative mindset: You value MVP-style delivery and continuous improvement.
About Your Qualifications- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
- 2+ years of experience in IT, IT service management, or a related technical role.
- Hands-on experience with no-code/low-code automation or integration platforms.
- Scripting experience with PowerShell, JavaScript, or similar languages.
- Highly preferred:
- Experience with TeamDynamix iPaaS and/or Conversational AI products
- Experience with platforms such as Workato, Power Automate, Zapier, Boomi, MuleSoft, or Flowgear
- Service desk, systems administration, or frontline IT experience
- Familiarity with ITSM platforms (ServiceNow, Jira Service Management, Freshservice, etc.)
- Exposure to higher education or enterprise IT environments
- Preferred certifications: ITIL Foundation, HDI, or related industry certification
Essential Skills- Understanding of REST APIs, data structures, and core programming concepts
- Baseline understanding of AI capabilities, strengths, and limitations
- Strong grasp of IT service management concepts and workflows
- Ability to translate business requirements into technical solutions
- Excellent documentation and technical writing skills
- Strong attention to detail and commitment to quality
- Troubleshooting and problem-solving abilities
- Clear, structured communication skills
- Customer empathy and end-user focus
- Preference for iterative, MVP-style solution development
What We Offer- Competitive compensation that reflects employees' skills and contributions.
- Comprehensive health insurance plans.
- Wellness programs that promote physical and mental well-being.
- Traditional and Roth 401(k) savings options with company match.
- Remote-first with flexible working hours.
- Prioritized work-life balance, with 15 observed days off in addition to PTO.
- Family-friendly policies including paid parental leave.
- Paid life insurance, short-term, and long-term disability insurance.
- Regular acknowledgement of achievements with recognition programs.
- Counseling services and resources for personal and professional challenges.
- Transparent communication about company goals, strategy, and performance.
- Regular feedback sessions and performance reviews.
- Anti-bias and anti-harassment training programs.
- Trust and autonomy in decision-making within your role.
- Work environment that encourages you to be your authentic self.
- Flat management structure with approachable leaders who want to hear your feedback.
- Backed by two private equity firms that invest in high-growth private companies across North America.
