Job DescriptionThe Auto Claim Manager for Total Loss will be responsible for overseeing the management and processing of Total Loss and Theft & Fire Personal Line and Commercial Auto Claims, ensuring that all claims are handled efficiently and effectively. This role involves leading a team in investigating and adjusting automobile fire and theft claims, assessing damages, determining coverage, negotiating total loss settlements, managing rentals, and addressing other relevant coverages associated with personal lines and commercial auto insurance. The ideal candidate will demonstrate strong leadership skills, analytical abilities, and a keen attention to detail while making informed decisions that prioritize customer service excellence. The Auto Claim Manager will collaborate with various stakeholders, including claimants, insurance agents, and legal representatives, to facilitate resolutions that align with company policies and industry standards, while also driving continuous improvement in claims processes and team performance.
Key Responsibilities:- Ensuring the delivery of timely and efficient service through the daily supervision of several examiners.
- Providing technical guidance to staff on claim investigation, reserving evaluation and resolution of claims.
- Reviewing individual adjuster work product and performance.
- Providing individual adjuster coaching and career development direction.
- Delivering timely performance management feedback and reviews to claims staff.
- Effectively control the use, work product and expenses of outside vendors.
- Develop and maintain strong business relationships with internal and external customers.
- Actively participate in committees and task force projects.
QualificationsEducation and Experience:- Bachelor's degree or equivalent experience.
- Minimum 5 years of automotive claims experience.
- 3-5 years of leadership experience.
Desired Skills:- Comprehensive Expertise in Claims Adjusting: Demonstrated high level of proficiency in all facets of claims adjusting, with a deep understanding of the nuances specific to Commercial Auto insurance.
- In-Depth Knowledge of Legal and Regulatory Frameworks: Extensive familiarity with contracts, investigation techniques, legal requirements, and industry regulations, ensuring compliance and effective claims management.
- Interpersonal Skills: Proven ability to work collaboratively and effectively with a diverse range of stakeholders, including claimants, insurance agents, and legal representatives, fostering positive relationships and facilitating smooth communication.
- Analytical Aptitude: Strong capability to evaluate, analyze, and interpret complex information, enabling informed decision-making and effective problem-solving in claims processing.
- Exceptional Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively to various audiences.
- Team Collaboration: Ability to work well in team environments, contributing to a positive team dynamic and supporting colleagues in achieving common goals.
- Innovative and Adaptive Thinking: Creative thinker with a proactive approach to challenges, capable of developing innovative solutions while managing multiple tasks and priorities effectively.
- Leadership and Management Skills: Strong leadership abilities, with experience in guiding and mentoring teams, driving performance improvements, and fostering a culture of excellence and accountability within the claims department.
Licensure Requirement: If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.
