Bachelor's degree in Accounting, Finance, Business, Operations Management, or related field
Minimum of 8 years in public accounting, practice operations, or similar leadership role; public accounting firm experience preferred
Preferred: CPA or relevant certification, experience with client-facing leadership
Experience in budgeting, KPI reporting, and resource planning in a professional services environment
Experience with practice management and operational systems relevant to the field
Responsibilities
Lead department operations and strategic execution to meet service delivery and continuous improvement goals
Monitor and evaluate workflows, service levels, and team output for operational effectiveness
Partner with leadership to achieve revenue and profitability targets through monitoring key performance metrics
Oversee budget reporting and collaborate across departments to align staffing and resource management with demand
Support team members by setting goals, managing workloads, and promoting accountability for performance
Collaborate with leadership to address performance gaps and implement necessary action plans
Develop staffing plans to meet client service needs while aligning with organizational goals
Benefits
Medical, dental, vision, life, and disability insurance
401(k) with employer match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Flexible PTO plus 10 paid holidays
Monthly wellness reimbursement program
Access to a learning platform and credential support for ongoing development
$150 annual allowance for work-from-home expenses, with tech provided
Supportive and collaborative workplace culture, recognized as an award-winning employer
Full Job Description
Audit Director of Practice Operations
What You'll Do
Lead day-to-day department operations and execute strategies that support service delivery, department goals, KPIs, and continuous improvement.
Monitor workflows, deadlines, service levels, and team output; use dashboards and reporting to improve visibility, accountability, project management, and operational effectiveness
Partner with leadership to achieve monthly, quarterly, and annual revenue and profitability goals; monitor key metrics including revenue, productivity, utilization, realization, margin, turnaround time, and capacity.
Oversee revenue projections, scheduling variance, and budget-to-actual reporting; collaborate with leadership, Client Success, Marketing/Business Development, and Resource Management to align pipeline, budgets, billing rates, staffing, and scheduling with projected demand and revenue goals.
Lead and support assigned team members by setting expectations, managing workloads and priorities, and promoting accountability for performance, deadlines, quality, and service standards.
Partner with leadership and Resource Management to allocate work effectively, address performance gaps related to utilization, client service hours, or production goals, and implement action plans as needed.
Develop staffing plans and compare budgeted staffing needs to actual capacity; partner with leadership and People Operations to address gaps and support client service commitments
Partner with the Department Head, Principals, and People Operations on employee relations, performance concerns, coaching needs, and related team matters.
Support quality assurance and promote accuracy, consistency, timeliness, and adherence to firm service standards, quality management processes, and applicable legal, regulatory, and professional requirements.
Collaborate with Department Heads, Principals, Client Success, People Operations, Finance, Resource Management, Marketing/Business Development, and other stakeholders to resolve issues, improve coordination, and execute department and firm initiatives
What You Bring
Bachelor's degree in Accounting, Finance, Business, Operations Management, or a related field
Minimum of 8 years of progressive experience in public accounting, practice operations, professional services operations, or a related leadership role; public accounting firm experience strongly preferred.
Preferred: CPA or other applicable professional certification, Experience partnering with Client Success and other client-facing leadership functions.
💡 What Sets You Apart
Experience with budgeting, KPI reporting for a professional services firm, resource planning, workflow management, and operational decision-making in a professional services environment.
Experience working cross-functionally with firm leadership, People Operations, Finance, Resource Management, Client Success, and other internal stakeholders.
Experience using practice management, project management, time management, workflow, reporting, or similar operational systems.
Specific technical knowledge or experience may be required based on the department or practice area supported, including Tax, Assurance, Client Accounting Services (CAS), or other consulting and advisory services.
Experience leading process improvement, technology adoption, automation, or AI-enabled workflow initiatives.
Why You'll Love Working at REDW
Compensation
Salary range: $138,400 - $173,000
Final offer based on location, experience, skills, licensure, and business need
