Bachelor's degree in Accounting, Finance, Business, Operations Management, or related field.
8+ years of experience in public accounting or practice operations in a leadership role; public accounting firm experience preferred.
CPA or similar professional certification is a plus.
Experience working with Client Success and client-facing leadership functions is an asset.
Proficient in budgeting, KPI reporting, resource planning, and operational decision-making.
Responsibilities
Lead day-to-day department operations and execute service delivery strategies.
Monitor workflows and team output, improving visibility using dashboards and reporting.
Collaborate with leadership to meet revenue and profitability goals, tracking key metrics.
Oversee revenue projections and align budgets and staffing with projected demand.
Set expectations and manage workloads for team members, promoting accountability.
Resolve performance gaps in client service and implement necessary action plans.
Develop staffing plans and compare budgeted needs against actual capacity.
Benefits
Comprehensive medical, dental, vision, life, and disability coverage.
401(k) plan with company matching contributions.
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options available.
Flexible PTO policy along with 10 paid holidays.
Monthly wellness reimbursement to support employee health.
Access to a learning platform and credential support for professional development.
Generous $150 annual WFH allowance with necessary tech provided.
Collaborative and inclusive workplace culture, recognized as award-winning.
Full Job Description
Audit Director of Practice Operations
What You'll Do
Lead day-to-day department operations and execute strategies that support service delivery, department goals, KPIs, and continuous improvement.
Monitor workflows, deadlines, service levels, and team output; use dashboards and reporting to improve visibility, accountability, project management, and operational effectiveness
Partner with leadership to achieve monthly, quarterly, and annual revenue and profitability goals; monitor key metrics including revenue, productivity, utilization, realization, margin, turnaround time, and capacity.
Oversee revenue projections, scheduling variance, and budget-to-actual reporting; collaborate with leadership, Client Success, Marketing/Business Development, and Resource Management to align pipeline, budgets, billing rates, staffing, and scheduling with projected demand and revenue goals.
Lead and support assigned team members by setting expectations, managing workloads and priorities, and promoting accountability for performance, deadlines, quality, and service standards.
Partner with leadership and Resource Management to allocate work effectively, address performance gaps related to utilization, client service hours, or production goals, and implement action plans as needed.
Develop staffing plans and compare budgeted staffing needs to actual capacity; partner with leadership and People Operations to address gaps and support client service commitments
Partner with the Department Head, Principals, and People Operations on employee relations, performance concerns, coaching needs, and related team matters.
Support quality assurance and promote accuracy, consistency, timeliness, and adherence to firm service standards, quality management processes, and applicable legal, regulatory, and professional requirements.
Collaborate with Department Heads, Principals, Client Success, People Operations, Finance, Resource Management, Marketing/Business Development, and other stakeholders to resolve issues, improve coordination, and execute department and firm initiatives
What You Bring
Bachelor's degree in Accounting, Finance, Business, Operations Management, or a related field
Minimum of 8 years of progressive experience in public accounting, practice operations, professional services operations, or a related leadership role; public accounting firm experience strongly preferred.
Preferred: CPA or other applicable professional certification, Experience partnering with Client Success and other client-facing leadership functions.
💡 What Sets You Apart
Experience with budgeting, KPI reporting for a professional services firm, resource planning, workflow management, and operational decision-making in a professional services environment.
Experience working cross-functionally with firm leadership, People Operations, Finance, Resource Management, Client Success, and other internal stakeholders.
Experience using practice management, project management, time management, workflow, reporting, or similar operational systems.
Specific technical knowledge or experience may be required based on the department or practice area supported, including Tax, Assurance, Client Accounting Services (CAS), or other consulting and advisory services.
Experience leading process improvement, technology adoption, automation, or AI-enabled workflow initiatives.
Why You'll Love Working at REDW
Compensation
Salary range: $138,400 - $173,000
Final offer based on location, experience, skills, licensure, and business need
