ResponsibilitiesThe Video Technician providesadvanced video operations support, ensuring seamless virtual and hybrid conferencing experiences. This role involves maintaining video infrastructure, supporting live events, managing technology refresh initiatives, and coordinating with internal and external stakeholders. The ideal candidate willpossessstrong technicalexpertise, project management skills, and the ability to deliver exceptional customer service in a fast-paced environment.
Key Responsibilities
Video Operations Support
- Maintain and troubleshoot video conferencing equipment and systems.
- Provide Tier 3 incident support and perform preventative maintenance.
- Schedule and support virtual and hybrid conferences, ensuring high-quality delivery.
- Assistwith network refresh initiatives tomaintainoptimalperformance.
Infrastructure & System Management
- Support new room build-outs, technology refresh projects, and system upgrades.
- Conduct requirements analysis and site surveys for new installations.
- Design conference room layouts and system configurations.
- Manage procurement, inventory, and asset tracking for video equipment.
- Document configurations andmaintainsystem documentation.
- Perform system testing and support security reviews and certification processes.
Event Production & Coordination
- Establish processes and standards for virtual/hybrid events at DOE.
- Coordinate with program office POCs, external presenters, labs, and vendors.
- Schedule and conduct multiple dry runs for events.
- Troubleshoot technical issues during rehearsals and live events.
- Format presentation slides and produce live events.
- Conduct post-event assessments, capture lessons learned, and update SOPs.
Customer Support & Training
- Provide training for end-users on video conferencing systems and event processes.
- Deliver exceptional customer service and technical support during events.
Strategic Planning & Innovation
- Participate in technology refresh planning and strategic initiatives.
- Research and recommend innovative video technologies and solutions.
Qualifications
- Minimum of 2 years with BS/BA; Minimum of 0 years with MS/MA; Minimum of6years withHigh School Diploma
- Experience:
- Experience withvideo conferencing, AV systems, or IT infrastructure support.
- Experience with VTC systems (Cisco, Polycom, Zoom, Teams, etc.).
- Familiarity with network infrastructure and Tier 3 troubleshooting.
- Strong knowledge of AV system design and integration.
- Proficiencyin project management and documentation.
- Excellent communication and coordination skills.
- Ability to work under pressure and manage multiple priorities.
- Certifications (Preferred):CTS, ITIL, PMP, or equivalent.
- Must be able to obtain andmaintaina Department of Energy (DOE) security clearance.
Target Salary Range$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual9s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
