NCR Corporation

ATM Technical Account Manager Hybrid Frisco, TX

NCR Corporation$70K — $95K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Systems, Computer Science, Engineering, or related field (or equivalent experience)
  • 2-4 years of experience in technical operations or systems analysis
  • Proficiency in operational data, dashboards, and reporting tools
  • Strong analytical and problem-solving skills
  • Ability to handle multiple priorities in a fast-paced environment

Responsibilities

  • Monitor critical systems and operational workflows for performance and reliability
  • Identify and resolve technical issues, escalating as necessary
  • Participate in incident response and post-incident reviews
  • Analyze operational data to uncover trends and improvement opportunities
  • Build dashboards and metrics for leadership support
  • Track KPIs related to operational health and service delivery
  • Document processes and recommend improvements to reduce errors

Benefits

  • Collaborative work environment with cross-functional teams
  • Opportunity for hands-on experience with a focus on execution
  • Chance to contribute to process automation and improvement initiatives
  • Engagement in data-driven decision-making
  • Exposure to advanced operational systems and tools
Full Job Description
About the Job

The ATM Technical Operations Analyst (Account Manager) supports the stability, efficiency, and continuous improvement of operational technology and business processes. This role partners closely with Engineering, IT, Product, and Business Operations teams to monitor systems, analyze issues, and drive data-backed improvements across technical operations.

The Analyst II role is hands-on and execution-focused, with growing ownership over incident analysis, reporting, automation, and process optimization.

Operational Support & Monitoring:

  • Monitor critical systems, integrations, and operational workflows to ensure availability, performance, and reliability.
  • Identify, troubleshoot, and resolve technical and operational issues, escalating when needed.
  • Participate in incident response, root cause analysis, and post-incident reviews.
  • Analyze operational data to identify trends, risks, and opportunities for improvement.
  • Build and maintain dashboards, reports, and metrics to support leadership decision-making.
  • Track KPIs related to system performance, operational health, and service delivery.


Process Improvement:

  • Document current-state processes and recommend improvements to reduce manual effort and errors.
  • Support automation initiatives and tooling enhancements.
  • Contribute to standard operating procedures (SOPs) and operational best practices.


Cross-Functional Collaboration:

  • Work closely with Engineering, IT, Product, and Business teams to support launches, changes, and ongoing operations.
  • Translate technical issues into clear, actionable insights for non-technical stakeholders.
  • Support change management and release readiness activities.


Required Qualifications:

  • Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field (or equivalent experience).
  • 2-4 years of experience in technical operations, systems analysis, or a similar role.
  • Experience working with operational data, dashboards, and reporting tools.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.


Preferred Qualifications:

  • Experience with SQL, Python, or similar data/query tools.
  • Familiarity with cloud platforms (AWS, Azure, or GCP).
  • Experience supporting SaaS or large-scale technical systems.
  • Knowledge of incident management frameworks (ITIL, SRE concepts, etc.).
  • Experience with automation tools, monitoring platforms, or ticketing systems.

About NCR Corporation

Radiant Systems, Inc. (Nasdaq: RADS) is a global provider of innovative technology to the hospitality and retail industries. For more than two decades, Radiant's point of sale hardware and software solutions have helped to redefine the consumer experience in more than 100,000 restaurants, retail stores, stadiums, parks, arenas, cinemas, convenience stores, fuel centers and other customer-service venues. Radiant has offices in North America, Europe, Asia and Australia.

NCR Corporation Careers

Join the dynamic team at NCR Corporation, a global leader in consumer transaction technologies, and be part of a company that's redefining the future of connected experiences. At NCR, we believe in fostering a culture of innovation and leadership, making it an ideal place for professionals looking to advance their careers in a vibrant, technology-driven environment.

Work You’ll Do

At NCR Corporation, you’ll have the opportunity to work alongside some of the brightest minds in the industry. Our team is committed to driving growth through innovation and strong leadership, ensuring that we stay ahead of the curve in a rapidly evolving digital landscape. Whether it’s improving consumer interactions, optimizing business processes, or developing the latest in financial technology, your work at NCR will have a lasting impact.

Explore Job Opportunities and Internships

NCR offers a variety of job opportunities and internships across multiple fields and disciplines. From software engineering to sales, customer support to marketing, our positions cater to a wide range of skills and professional interests. Our hiring process is designed to identify and nurture talent, focusing on diversity and the unique contributions of each team member.

Professional Growth and Development

Invest in your future with NCR’s unmatched benefits and career development programs. We provide extensive professional development, including leadership training, skills enhancement workshops, and networking opportunities that pave the way for career advancement. Our commitment to professional growth ensures that every employee has the resources and support they need to succeed.

Diversity and Inclusion

At NCR, we celebrate diversity and are committed to creating an inclusive environment where everyone is respected for their unique perspectives and contributions. Our diversity training programs are integral to our culture, helping us build a stronger, more cohesive team.

Benefits of Joining NCR

Being part of NCR means more than just having a job; it means being part of a community that values your well-being and professional growth. Our comprehensive benefits package includes health, dental, and vision insurance, employee wellness programs, and flexible working arrangements. We understand the importance of work-life balance and strive to provide our employees with an environment that supports both their professional and personal lives.

Stay Connected

Discover the exciting career opportunities at NCR Corporation by exploring our Jobs and Careers page. Tailor your job search with our easy-to-use filters and find the position that best matches your skills and interests. Prepare your resume, sharpen your interview skills, and get ready to embark on a rewarding journey with a company that values innovation and leadership.

Join Our Team

Ready to take the next step in your career? Search open positions at NCR Corporation, update your resume, and apply today. We are continuously looking for passionate, curious, and innovative team players who are ready to make a difference. Join us in shaping the future of connected experiences.

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Learn more about NCR Corporation
Size
38,000 employees
Market Cap
$3.1 billion
Industry
Net Income
-$79 million
Founded
1884
5 Year Trend
+1.8%
Revenue
$6.2 billion
NASDAQ

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