Assistant Vice President, People Operations & Shared Services

Location: 10 Christy's Drive, Brockton, MA
Hours: Full-Time, 40 hours/week (Monday-Friday, 9:00am-5:00pm)
Salary Range:$110,000 - $125,000/year
FLSA Status: Exempt
Reports To: EVP & Chief Human Resources Officer

What You'll Do:

The Assistant Vice President of People Operations & Shared Services serves as a senior HR leader responsible for the infrastructure, systems, governance, and operational execution that support BAMSI's people strategy and workforce operations.

People Operations & Shared Services
• Lead and continuously improve BAMSI's HR Shared Services model
• Establish service delivery standards, service-level agreements (SLAs), escalation pathways, and performance metrics
• Develop and manage the AskHR service model as a centralized resource for employee and manager support
• Standardize employee lifecycle processes including onboarding, transfers, promotions, status changes, leaves, and separations
• Identify opportunities to streamline services, automate processes, and improve employee experience

HRIS, Workforce Data & Analytics
• Provide operational oversight of ADP and BAMSI's HR technology platforms
• Ensure strong data governance, workflow integrity, access controls, and system performance
• Develop and maintain executive dashboards covering workforce trends, vacancies, turnover, labor utilization, compliance, and HR service metrics
• Establish and maintain reliable workforce reporting and analytics infrastructure
• Translate workforce and operational data into actionable business insights

Compliance, Risk Management & Controls
• Build and maintain a comprehensive HR compliance operating framework
• Ensure effective controls for:

• I-9 compliance
• CORI/SORI processing
• OIG screenings
• DDS fingerprinting and background checks
• Personnel records
• Wage and hour compliance
• Leave administration

• Coordinate audit preparation, corrective actions, and compliance initiatives
• Monitor recurring issues and implement sustainable solutions through root-cause analysis

Payroll & Workforce Operations Governance
• Provide HR governance and oversight related to payroll inputs, employee data, timekeeping, and workforce systems
• Partner with Finance to improve payroll accuracy, compliance, and operational controls
• Monitor workforce metrics including vacancies, overtime utilization, staffing trends, and labor costs
• Support workforce planning initiatives through accurate and actionable reporting

Compensation, Benefits & Leave Administration
• Provide leadership oversight for compensation, benefits, and leave management operations
• Support position management, salary administration, market analysis, and benefits governance
• Monitor vendor performance and service quality
• Ensure required benefits and compliance reporting is completed accurately and on time
• Support wellness, employee benefits, and leave-management strategies that improve employee experience

HR Leadership & Strategic Initiatives
• Serve as a key partner to Human Resources Business Partners, Centers of Excellence, and executive leadership
• Act as an operational advisor and strategic partner to the Chief Human Resources Officer
• Lead HR transformation initiatives from planning through implementation and adoption
• Develop high-performing teams and succession planning strategies
• Ensure accountability, service excellence, and continuous improvement across HR operations

What You Bring:

Education
• Bachelor's degree required or equivalent combination of education and progressively responsible experience
• Advanced degree preferred
• SHRM, HRCI, or other relevant HR certification preferred

Experience
• Minimum of 10 years of progressive Human Resources leadership experience
• Minimum of 5 years leading teams within HR Operations, Shared Services, HRIS, Payroll Operations, Benefits Administration, Compliance, or HR Transformation functions
• Demonstrated success building or significantly improving HR operational infrastructure in a multi-site organization
• Experience within human services, healthcare, behavioral health, nonprofit, or similarly regulated environments strongly preferred

Knowledge & Expertise
• Strong knowledge of:

• HR Operations
• HR Shared Services
• HRIS & Data Governance
• Payroll Operations
• Benefits Administration
• Workforce Analytics
• Employment Compliance
• Process Improvement

• Experience with ADP strongly preferred
• Strong understanding of workforce planning, labor analytics, and operational reporting

Leadership Competencies
• Operational Excellence
• Strategic & Systems Thinking
• Change Leadership
• Executive Communication
• Data-Driven Decision Making
• Talent Development
• Continuous Improvement Mindset
• Strong Relationship Management Skills
• Service-Oriented Leadership Approach

Additional Requirements
• Ability to work in a fast-paced, complex environment balancing strategic priorities and operational demands
• Strong analytical, organizational, and problem-solving skills
• Ability to collaborate effectively with executive leaders, operational teams, Finance, Compliance, and external partners

Why This Role Matters:

As the Assistant Vice President of People Operations & Shared Services, you will build and lead the operational foundation of BAMSI's Human Resources function. Your leadership ensures that workforce data is accurate, services are responsive, compliance obligations are met, and employees receive the support they need to succeed. Through operational excellence and strategic execution, you help create the infrastructure that enables BAMSI to fulfill its mission and support its workforce across the Commonwealth.