EDUCATION, LICENSE, CERTIFICATION and EXPERIENCE: :
1. Education: Bachelor's degree in management, nursing and/or related field or commensurate
experience required; Master's degree in management, nursing, and/or related field
preferred.
2. Licenses: No professional license required.
3. Certifications: No professional certification required.
4. Experience: 3 to 5 years in managing complex, multifaceted projects and systems.

REQUIRED SCREENINGS:
• Drug Screen
• Physical Assessment
• Tuberculosis screen
• Background check (Criminal, Civil, Educational, Previous Employment, etc.)
• Driver Record screen (positions requiring on-the-job driving)

ESSENTIAL FUNCTIONS:
GENERAL DUTIES:
• Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
• Communicate necessary information to others as appropriate.
• Maintain confidentiality of all information.
• Responsible for administrative oversight of operational, financial, quality, and patient experiences of all outpatient physician service lines.
• Provides oversight and support to all Practice Managers and all Clinic support staff.
Supports and empowers employees to embrace the mission, vision, and value statement of
the organization.
Performs management activities including interviewing, hiring, evaluating, terminating, and
departmental staffing and scheduling.
Resolves personnel concerns at the department level, utilizing the grievance process.
Promotes patient safety in all healthcare delivery settings to include medication safety, patient-
physician communication, health literacy, and public health education.
• Assesses and increases patient satisfaction through patient education, front office experience, and communication.
• Ensures optimal patient flow and outstanding customer service.
Provides oversight of quality improvement activities to evaluate process improvement
opportunities based on data regarding all aspects of the practice to include cost and value of the
clinics, patient and treatment demographics, and efficiency of the claims cycle. Implements
programs as necessary for improvement.
Monitors delivery of patient services to include reviewing physician activity data and forecasts and prepares for all changes needed or impacted by patient load, billing/collecting procedures, and government regulations and policies.
• Oversees and collaborates with physician services leadership and management team to recruit,
supervise, and direct all Physician Services non-provider staff, ensuring that clinics operate in an efficient manner and ensuring that patients receive the highest quality of customer service.
Conducts regular team meetings with each clinic to facilitate team building and process
improvement.
Works with the practice management and electronic medical record systems ensuring efficiency,
effective training, adequate record keeping, and also ensuring that all state and federal regulations governing the release of information are followed.
• Monitors staffing ratios and makes staffing changes accordingly.
• Works collaboratively with VP of Physician Operations on Clinic strategic planning initiatives.
• Analyzes clinic productivity and works collaboratively with VP of Physician Operationsto design workflow improvements to maximize clinic productivity.
• Analyze Referral Management data to ensure referrals are captured, documented, scheduled, and resolved timely and appropriately.
• Understand key performance indicators that drive the revenue cycle and ensure targeted
benchmarks are achieved.
• Ensures accuracy of payroll submission, including monitoring of overtime and/or temporary
personnel as related to the budget.
Serve as a role model to staff and providers by ensuring every aspect of service to patients,
colleagues, and providers is performed with the utmost respect and professionalism.

ORGANIZATIONAL EXPECTATIONS:
• Be responsible for my own attitude.
• Be open to constructive feedback and suggestions for improvement; accept constructive feedback in a positive manner.
• Be generous with my skills and abilities by educating others on new ideas and/or techniques; offer constructive input to support the work area appropriately and respectfully.
• Take responsibility to attend or obtain information provided at in-services, seminars and staff meetings.
• Demonstrate, through my actions and speech, that I represent the entire organization. I will take action to ensure that a need is met; emulate the mission and vision statements.
• Acknowledge and greet everyone; look approachable, with open body posture, eye contact and a smile; communicate appropriately using good interpersonal skills.
• Dress professionally and appropriately for my work environment.
• Know and follow policies and procedures for both organization and department safety issues.
• Communicate delays in services and take service recovery steps as needed.

Immunizations required for employment

Benefits

FHW offers a full benefits package including:
FOR ALL EMPLOYEES:
Employee Assistance Program
403 (B) with 4% match from FHW and zero day vesting schedule
FOR FULL TIME EMPLOYEES WORKING AT LEAST 30 HOURS A WEEK
Medical Plan Options:
I. PPO plan with copay/coinsurance and lower deductible
II. High Deductible Health Plan with the option for a Health Savings Account.
III. Telemedicine includes in both plan options.
Dental
Vision
Life Insurance/ Accidental Death and Dismemberment Insurance
Disability Insurance with a Short and Long Term Option.
Critical Illness and Accident Plans
Cafeteria Options: Health Reimbursement/ Flex Savings

A host of other options to include: Pet Insurance, Identity Protection, Travel protection,