Job DescriptionPosition SummaryVisa Destinations is seeking a highly organized and detail-oriented Associate to support the execution and growth of Visa's global travel benefits and experiences platform. This role supports content publishing, AI-enabled customer experiences, competitive analysis, and cross-functional program execution to help bring travel offers, destination experiences, and cardholder benefits to market across multiple regions.
This is an excellent opportunity for an early-career professional looking to gain exposure to product management, program management, digital marketing, content operations, AI, and customer experience while working on a highly visible global initiative.
Responsibilities- Manage content through the end-to-end publishing lifecycle, from intake through publication.
- Review intake requests and refine content to align with Visa brand standards, tone, quality guidelines, and customer experience best practices.
- Coordinate stakeholder reviews, approvals, and publishing activities across Product, Marketing, Legal, Compliance, and Regional teams.
- Manage translation workflows, localization requests, and content updates across global markets.
- Track publishing schedules, launch readiness activities, operational milestones, and action items.
- Leverage AI tools to draft, refine, and optimize customer-facing content and operational processes.
- Support enhancements to Visa Destinations' AI-powered chatbot by analyzing customer inquiries, support escalations, and content gaps.
- Conduct competitive analysis of travel benefits, cardholder experiences, offers, loyalty programs, and destination platforms.
- Prepare presentations, dashboards, status reports, and insights for leadership and stakeholders.
- Identify opportunities to improve operational efficiency, content quality, and customer experience.
Why Join Visa Destinations?Visa Destinations is helping redefine how cardholders discover and access travel benefits, experiences, and offers around the world. You'll gain hands-on experience across product management, program management, digital marketing, AI, customer experience, and global platform operations while working with teams across regions, partners, and destination markets worldwide.
If you enjoy creating order from complexity, thrive in fast-paced environments, and want a front-row seat to building a global consumer platform, this role offers exceptional learning, visibility, and career growth opportunities.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
QualificationsBasic Qualifications- 1 -2 years of relevant work experience, internship experience, or project-based experience
- Bachelor's Degree or equivalent experience
Preferred Qualifications- Strong organizational skills and exceptional attention to detail.
- Demonstrated ability to manage highly process-oriented work with accuracy and consistency.
- Strong written communication, editing, and content review skills.
- Experience using Microsoft Excel, PowerPoint, Teams, SharePoint, and collaboration tools.
- Interest in AI, digital products, travel, hospitality, consumer marketing, or customer experience.
- Ability to manage multiple priorities and deadlines in a fast-paced global environment.
- Comfortable working across multiple teams, stakeholders, and time zones.
- Proactive, curious, and eager to learn with a strong sense of ownership and follow-through.
Information for US ApplicantsFor roles located in the US, the estimated salary range for this position is $97,800.00 to $ 152,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work HoursVaries upon the needs of the department.
Travel RequirementsThis position requires travel 5-10% of the time.
Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
