Eli Lilly

Associate/Sr. Associate/Manager Content Operations

Eli Lilly • $58K — $137K *
Indianapolis, IN 46227In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree
  • 2+ years experience in regulated industries (e.g., pharma)
  • 2+ years experience with project management systems (e.g., Wrike/Workfront/Jira)
  • Eligibility to work in the U.S. without sponsorship
  • Project management certification preferred

Responsibilities

  • Partner with brands and stakeholders to oversee content strategy implementation
  • Supervise project timelines and manage brand content portfolios
  • Analyze metrics to optimize content supply chain performance
  • Train cross-functional teams on content systems and workflows
  • Proactively identify and resolve project-related issues
  • Ensure compliance with industry standards and internal policies
  • Coordinate with peers to assess resource capacity and address constraints

Benefits

  • Comprehensive health benefits including medical, dental, and vision
  • 401(k) plan with company match
  • Pension plan
  • Vacation and leave benefits
  • Flexible spending accounts for healthcare and dependent care
  • Employee assistance program and wellness benefits
  • Participation in company bonus programs
Full Job Description
Position Description:

  • The purpose of the Senior Associate, Content Operations role is to partner with brands, external and internal partners to ensure the brand's content strategy is implemented with quality, speed, value and compliance across the content supply chain. The Manager, Content Operations is expected to be a creative problem solver who supports achievement of the brand's goals while always seeking ways to apply the process in a more effective manner. This individual supervises a portfolio of assigned projects for their respective brands, and defines, oversees, and maintains a complete timeline for brand content and projects. They use system tools to improve important metrics (including, but limited to, throughput, velocity, speed, rework, and deviations) across the content supply chain to ensure on-time delivery of quality projects in accordance with the brand strategy. They review timelines and capacity constraints for their given brands. They supervise errors, and work solution fixes, and technology to ensure accurate measurement of work to be done, capacity, resources required, forecasting, and content operations. They are responsible for checking work thoroughly between content supply chain systems and handoffs. They ensure data accuracy and track progress across content supply chain systems. In addition, this role is responsible for training and upskilling cross functional teammates on content supply chain systems, workflows, tasks, and results.
  • This role reports to the Senior Director, Content Operations.

Key Objectives:

  • Know Lilly, our customers, internal and external business partners, and our purpose
  • Demonstrate deep understanding of your role and associated work, information and material flows, processes, procedures, systems, and methods across the content supply chain.
  • Possess deep technical understanding of existing tools, who uses them, their tasks, workflows, interdependencies, etc.
  • Understand content/project/tactic types, associated requirements, brand archetypes and model strong knowledge of the content supply chain.
  • Maintain deep understanding of project management systems, data, interdependencies, and workflows.
  • Develop effective connections with peers at engaged agencies, vendors, and internal capabilities across the content supply chain.
  • Possess understanding of Lilly's compliance standards and quality requirements (e.g., CIQ, MLRO processes, AI technologies, content standards, FDA, etc.) and must be capable of applying these processes and requirements when performing in their role.
  • Demonstrate deep knowledge of the unique requirements and considerations associated with supported brands, their channel mix, and content strategy.
  • Make patients' lives better, accept Team Lilly, invite and adopt change, and advocate for the organization while getting work done compliantly.
  • Accountable for project and workflow management in support of a brands content strategy and backlog, across the content supply chain
  • Define, oversee, and maintain an overall timeline for all projects within the brand's backlog in partnership with internal and external agency, brand, review, and operations teammates.
  • Ensure the prompt and successful delivery of projects according to marketing needs and objectives
  • Proactively identify and resolve issues before they impact the business
  • Train and upskill cross functional partners on content supply chain systems and workflows
  • Partner in the deviation process, and log deviations using quality management system, and pass on to internal quality process department to conduct investigation into why, how and how to prevent in future
  • Use system tools to optimize team capacity, velocity, and throughput and coordinate with cross-functional peers to assess resource capacity and devise solutions to address resource constraints

Basic Requirements:

  • Bachelor's degree
  • 2+ years of experience working on projects supporting a regulated industry (e.g., pharma)
  • 2+ years of experience with capacity and project management systems (e.g., Wrike/Workfront/Jira)
  • Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

Additional Preferences:

  • Team-first approach
  • Growth perspective; proven willingness and ability to ingest feedback, reflect, and learn
  • Demonstrated strong verbal and written communication skills
  • Validated planning and organizational skills
  • Confirmed ability to handle multiple projects at a time
  • Record to influence, collaborate and work effectively on a team
  • Ability to understand, implement and guide technical knowledge across technologies, systems, and workflows.
  • Ability to anticipate and resolve problems across systems and workflows
  • Ability to establish key relationships with cross-functional business areas
  • Validated ability to instruct cross functional partners tasks, systems, and workflows
  • Experience in Marketing Operations, supporting Marketing Operations or a comparable role
  • Certification in Project Management
  • Product Launch experience
  • Experience with project management techniques and software (e.g. Workfront, Wrike, Scope Deliver, Jira, Workamajig, Asana, Trello)
  • Experience with promotional approval systems (e.g. Veeva Vault Promo Mats, iMarketing)
  • Demonstrated passion and the ability to work to meet deadlines
  • Skilled at analysis, judgment and decision making, with an eye toward quality and continuous improvement

Other Information:

  • Some travel required (0-10%)
  • Position is based in Indianapolis


Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$58,500 - $137,500

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly

About Eli Lilly

ICOS Corporation is a biotechnology company that engages in the discovery, development, and commercialization of therapeutic products. It is engaged in the commercialization of treatments for unmet medical conditions, such as benign prostatic hyperplasia, hypertension, pulmonary arterial hypertension, cancer, and inflammatory diseases. It is the developer of a treatment known as Cialis (tadalafil), a product for the treatment of erectile dysfunction through its joint venture with Eli Lilly and Company in North America and Europe. It is also engaged in contract manufacturing services for third parties. It is in a strategic alliance with Solvay Pharmaceuticals, Inc. ICOS Corporation was established in 1989, based in Bothell, Washington. It is currently operated by Eli Lilly and Company.

Eli Lilly Careers

Joining Eli Lilly offers an unparalleled opportunity to become part of a leading global team dedicated to creating a healthier future. As a company revered for its commitment to innovation and leadership in the pharmaceutical industry, Eli Lilly is where your professional journey can flourish. Work You’ll Do At Eli Lilly, we are passionate about transforming patient care and advancing medical innovation. Our team at Eli Lilly is at the forefront of developing groundbreaking solutions in healthcare. By joining us, you will collaborate with some of the brightest minds in the industry, using cutting-edge technology to make real-world impacts. Lead with Innovation and Leadership Eli Lilly stands out in the marketplace by integrating deep industry expertise with robust research and development efforts. We are looking for professionals who are eager to drive change and lead the way in developing therapeutic breakthroughs. Explore Job Opportunities and Growth Eli Lilly offers a variety of career paths, including full-time positions and internships, across multiple functions such as research, marketing, IT, and sales. Whether you are a seasoned professional or a recent graduate, Eli Lilly provides an environment that promotes career growth and learning opportunities. Our commitment to diversity and leadership training ensures that every employee can achieve their potential. Be Part of Our Team Our team at Eli Lilly is committed to excellence and driven by a mission to improve lives. Employees enjoy a supportive culture that values collaboration, creativity, and diversity. We believe that a diverse workforce fosters innovation and helps us better connect with the communities we serve. Benefits and Culture Eli Lilly is dedicated to supporting our employees, offering competitive benefits, wellness programs, and comprehensive health care. Our culture is built on a foundation of respect, integrity, and quality, making Eli Lilly not just a great place to work, but a community to grow with. Networking and Professional Development Eli Lilly encourages continuous professional development and networking. With access to various training programs and mentorship opportunities, employees can enhance their skills and advance their careers. Our leadership is committed to nurturing talent through effective training and development strategies. Join Our Team Discover the exciting job opportunities at Eli Lilly by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who are passionate, innovative, and ready to contribute to our mission of making life better for people around the globe. Stay Connected Keep up to date with the latest at Eli Lilly by following our careers blog. Gain insights from industry leaders and get tips on everything from crafting the perfect resume to preparing for your interview. Eli Lilly is not just a company—it's a place where you can make a difference. Explore the positions available and find out how your talents can help change the world. SEARCH ELI LILLY JOBS Stay ahead in your career with Eli Lilly, where innovation, leadership, and a commitment to diversity and growth lead the way to future advancements.
Learn more about Eli Lilly
Size
35,000 employees
Market Cap
$344.2 billion
Industry
Pharmaceuticals & Biotech
Net Income
$6.1 billion
Founded
1876
5 Year Trend
+5.9%
Revenue
$24.5 billion
NASDAQ
LLY
* Ladders Estimates

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