Associate Service Sales Representative

U.S. Contract Sales | Flow Cytometry

Location

U.S.A. remote.

Role Summary

The Associate Service Sales Representative is an entry0level sales role that supports the U.S. Service Sales organization by generating qualified contract leads and enabling revenue growth operations. This role is at the forefront of customer billable (time & materials) interactions, working to identify and convert service opportunities into contract discussions. The position reports to the Senior Manager, U.S. Contract Sales and partners closely with Service Sales Representatives, Field Service, and Sales Operations.

Key Responsibilities

• Qualify incoming time & materials (T&M) requests and proactively initiate contract conversations to generate qualified service contract leads.

• Support increased contract attachment and conversion rates by identifying customers with recurring service activity or unmet coverage needs.

• Meet or exceed defined KPIs related to lead generation, activity levels, data quality, and revenue enablement.

• Conduct daily outbound customer engagement via phone and email across relevant functions and decision0makers.

• Maintain accurate and up0to0date customer, opportunity, and activity data within CRM and internal systems.

• Support the sales quoting and contract process by gathering required information and coordinating with Service Sales Representatives as applicable.

• Build foundational knowledge of service offerings, including service contracts, support plans, billable services, training, and compliance solutions.

• Leverage available data to prioritize opportunities with the highest potential ROI and conversion likelihood.

• Assist with data hygiene, cleanup, and governance efforts to improve reporting accuracy and CRM effectiveness.

• Collaborate cross0functionally with Service Sales, Field Service, Marketing, and Operations to support revenue growth initiatives.

• Complete assigned projects, tasks, and reporting accurately and on time while maximizing productivity.

• Backfill open service sales territories as needed by handling customer outreach, qualifying service contract opportunities, and coordinating follow0up with sales leadership.

Minimum Qualifications

• Bachelor0s degree required.

• Strong verbal and written communication skills with comfort engaging customers by phone and email.

• Demonstrated ability to manage multiple tasks, maintain organization, and execute with accountability.

• Proficiency with standard business tools (CRM systems, Microsoft Office or similar).

• Self0motivated, proactive, and capable of working independently in a remote environment.

• Flexibility and adaptability in a fast0paced, evolving sales environment.

• Willingness to travel up to 25% for sales meetings, training, or company events.

Preferred Qualifications

• Interest in sales, account management, or a commercial career path within life sciences or healthcare.

• Prior exposure to customer0facing, inside sales, or lead0generation roles.

• Demonstrated curiosity and willingness to continuously learn products, markets, and customer workflows.

Compensation

The expected compensation range for this role is $66,700.00 - 106,700.00 USD Annual. Final compensation will be determined based on experience, skills, and geographic location.

At BD, we are committed to supporting our associates0 well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

Health and Well-being Benefits

• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance

Other Well-being Resources

• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

Retirement and Financial Well-being

• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance

Life Balance Programs

• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations

Other Life Balance Programs

• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes

Leave Programs

• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave

Candidates whose job duties will be physically performed within unincorporated Los Angeles County limits: All qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. BD abides by any and all laws or regulations that impose restrictions or prohibitions for hiring applicants with criminal histories for posted positions.