SHI

Associate Product Manager

SHI$110K — $140K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-5 years experience in business analysis, product management, or consulting
  • Strong analytical and communication skills
  • Ability to collaborate with cross-functional teams
  • Foundational knowledge of Agile and Waterfall methodologies
  • Experience with enterprise systems like CRM or ERP

Responsibilities

  • Support intake process by documenting business requests and organizing discovery materials
  • Assist with stakeholder interviews and synthesis of business pain points
  • Define and maintain business problem statements and desired outcomes
  • Prepare demand packages for project teams and partners
  • Ensure backlog quality and readiness for review
  • Coordinate with stakeholders to validate documentation and track discovery items
  • Document success metrics and contribute to discovery process improvements

Benefits

  • Medical, vision, and dental coverage
  • 401K plan
  • Flexible spending accounts
  • Hybrid work environment in Austin, TX or Somerset, NJ
  • Opportunities for continuous improvement training and development
Full Job Description
Job Summary

The Associate Product Manager supports the Transformation Office product management function by assisting with intake, discovery, documentation, and demand package quality across business and IT transformation initiatives. This role helps translate early business needs into clear problem statements, stakeholder inputs, success measures, and execution-ready materials for review and handoff.

This position is required to report to the Austin, TX or Somerset, NJ office location on a hybrid basis.

Role Description

The Associate Product Manager partners closely with Product Managers, business stakeholders, IT teams, Architecture and Solution teams, as well as Program and Project Managers to support structured discovery and maintain clarity across the full discovery-to-demand lifecycle.

Key Responsibilities:
  • Support the intake process by documenting business requests, clarifying initial needs, and organizing discovery materials.
  • Assist Product Managers with stakeholder interviews, meeting notes, follow-ups, and synthesis of business pain points, outcomes, and scope boundaries.
  • Help define and maintain business problem statements, desired outcomes, assumptions, dependencies, and open questions.
  • Support demand package preparation to ensure Program Management, Architecture, Solution teams, and delivery partners receive clear and complete information.
  • Maintain backlog and intake quality by ensuring requests are understandable, appropriately categorized, and ready for review.
  • Coordinate with cross-functional stakeholders to collect inputs, validate documentation, and track follow-up items from discovery sessions.
  • Support prioritization conversations by preparing data, summaries, and materials that clarify business value, urgency, risk, and readiness.
  • Document success metrics, value hypotheses, and benefit tracking inputs under the guidance of Product Managers.
  • Help identify issues, assumptions, and dependencies that may affect discovery readiness or handoff quality.
  • Contribute to continuous improvement of templates, intake artifacts, and discovery processes within the Transformation Office.

Skill Level Requirements
  • Strong ability to organize complex information into clear, business-friendly materials.
  • Demonstrated analytical, communication, and follow-through skills.
  • Ability to effectively collaborate with cross-functional teams across business and IT environments.
  • Foundational understanding of Agile, Waterfall, product, project, or transformation delivery concepts.
  • Capability to support stakeholder discussions, requirements gathering, documentation, and process analysis.

Other Requirements
  • 2-5 years of experience in business analysis, product management, project coordination, process improvement, consulting, or technology-enabled transformation.

Preferred
  • Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field (or equivalent experience).
  • Experience with enterprise systems or workflow tools such as CRM, ERP, ServiceNow, Workday, Planview, WMS, or similar platforms.
  • Exposure to business process mapping, SIPOC, value stream thinking, or operating model transformation.
  • Experience preparing executive-ready materials, intake documentation, or product discovery artifacts.
  • Foundational knowledge of data literacy, user research methods, and design thinking principles.
  • Familiarity with AI concepts and how emerging technologies influence business transformation.
  • Experience supporting or facilitating workshops, discovery sessions, or cross-functional working groups.
  • Experience with Jira Product Discovery or similar product discovery and backlog management tools.
  • Exposure to sales processes, marketing processes, or go-to-market workflows within enterprise environments.


The estimated annual pay range for this position is $110,000 - $140,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

About SHI

SHI International Corp., formerly known as Software House International, is a privately owned provider of technology products and services, headquartered in Somerset, New Jersey. SHI has customers in the non-profit, private, and public sectors. SHI has been counted among North America's top 15 largest providers of IT solutions. It has 5,000 employees across more than 35 offices in the United States, Canada, France, Hong Kong, Singapore, and the United Kingdom. SHI has amassed 15,000 customers, including companies such as Boeing, Johnson & Johnson and AT&T. SHI operates two integration centers in Piscataway, New Jersey.
Learn more about SHI
Industry
Founded
1989

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