PRIMARY PURPOSE AND FUNCTIONAn Associate Product Manager (APM) supports the product team by conducting market research, analyzing user data, writing feature requirements, and coordinating cross-functional teams to help deliver product updates and features. The APM will work in close partnership with the product manager and VP of product. This includes collaborating with customer-facing teams to derive new features from customer feedback and market needs. Furthermore, the APM will assist the Product Manager to fully define and document the feature specifications, rank features based upon business priority, define user acceptance criteria, and help drive the delivery process with the engineering team.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES- Own the cadence of customer conversations that feeds product decisions. Schedule and run discovery calls, capture what was said, and make sure findings reach the Product Manager and the VP of Product in a usable form.
- Assist the Product Manager to ensure go-to-market readiness for new features by collaborating with Marketing on messaging, Sales on enablement materials, and Customer Success on training and support.
- Own the demo and trial environments that Sales and Customer Experience depend on, and keep them representative of what customers actually see.
- Gather, analyze, and prioritize customer feedback, usage data, and market research to help make informed product decisions.
- Assist the Product Manager to define clear product requirements, user stories, acceptance criteria, and success metrics.
- Leverage AI tools to enhance product research, streamline workflows, and support data-driven decision-making.
- Stay ahead of product, design, and technology trends to identify opportunities for product innovation and market differentiation.
KNOWLEDGE, EXPERIENCE AND SKILLSRequired:- Minimum 2 years at PSTrax (or similar GovTech company) in a customer facing role, or equivalent direct experience working in a fire, EMS, or law enforcement agency
- Demonstrated ability to talk to customers
- Working fluency with AI tools for research, analysis, and drafting
- Analytical mindset with comfort using data to make informed decisions
Other desired experienceOther important soft skills - team player, self-starter, quick learner, detail oriented, and positive attitude with excellent time management and organization skills. Providing a great experience to the users of our product drives your daily activity.
OTHER REQUIREMENTS- Travel is required to support business operations, customer engagements, meetings, trainings, conferences, or other company initiatives. The frequency and duration of travel will vary based business needs and may change over time. Typical travel may be around 4-6 times a year.
- Prior product management experience is helpful, but not required.
COMPANY BENEFITS- Make a real impact in a job with meaning and purpose serving first responders
- Work in an innovative, fast-growing company where what you do directly relates to the company's success
- We have small teams where every voice matters and yours will be heard
- Freedom to work remotely - if you're productive, we're happy
- Wear multiple hats in an environment where every day is different
- Enjoy team and company-oriented events throughout the year
- Feel secure with fully covered employee health, dental, and vision insurance
- Employer-paid HSA contributions
- Fully funded short-term disability insurance
- Optional life and long-term disability insurance
- 401K with up to 4% company matching
- Monthly internet stipend
COMPENSATION & OTHER IMPORTANT DETAILS- Start date: ASAP
- Application close: Tuesday Sept. 8 at 12pm MT
- Location: Remote
- Annual salary: $85,000 - $100,000
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
