• Work collaboratively with the business unit managing principal and the technology division leadership team and set team and personal goals, establish objectives, and monitor plan of action consistent with company’s strategy and culture.

• Help prepare and manage toward the approved annual team’s operating and capital budgets and maintain the overall operation within that budget. Keep leadership informed of potential variances.

• Manage the labor resources within the unit to optimize short-term and long-term return on labor investment within a context of fairness, respect for the individual, and the understanding that our employees are our most important asset.

• Exercise good judgment in all dealings with employees, clients, and suppliers, and in the delegation of authority.

• Create an atmosphere of professional enthusiasm that encourages and enhances a one-company concept.  Actively promote the sharing of resources among segments.

• Initiate relationship with clients, serve as primary point of contact, and set / manage expectations.

• Manage Introba and customer relationships in an ethical and professional manner at all times.

• Define channels of communication and provide frequent updates; keep customer and other project stakeholders apprised of progress and any necessary modifications or delays.

• Approach client with a consultative frame of mind, listen and provide valuable information. Manage and monitor operations for continuous improvement focused on customer satisfaction.

• Conduct yourself inside and outside the office in a manner that reflects the dignity and professional attitude of Introba. Foster and maintain a superior customer service attitude within the segment and across Introba.

• Routinely seek customer feedback. Respond to and resolve issues as they arise. Handle customer and employee requests, complaints, and problems in a timely manner in accordance with Introba policy.

• Manage and participate in the recruiting and hiring of team members.

• Coach, mentor, and manage the performance of employees specifically assigned to the team to improve and enhance their contribution to Introba.

• Plan and direct the training and development of team employees in sales, project engineering, design, CAD, and project management.

• Direct salaries and benefits of team employees within Introba policy and guidelines and in collaboration with Introba leadership team.

• Uncover new opportunities to expand into other service areas and markets that add value to our customers.

• Set annual goals for sales, budgets, and promotional programs to ensure their achievement.

• Develop business potential through client contact and active promotion of the capabilities and availability of Introba, including participation in appropriate customer and industry organizations and associations.

• Maintain a high level of knowledge of Introba, industry, and competitors’ services, markets, and strategies.

• Maintain professional registrations and/or other appropriate certifications through ongoing technical training.

• Manage and nurture technical competency of employees and stay current on advances in technical areas that impact the segment.

• Apply computer skills and knowledge to manage segment and communicate with Introba personnel.

• Appropriate certification is desired for this position, but it is not a must. Industry certifications that are relevant and valuable include: PE, PMP, CPP, RCDD, CTD-D, CISSP, CWNA, PSP, etc.

• Bachelor’s Degree from a 4-year, accredited university in engineering, computer science, or other technical area is required. Master’s Degree in either business or technical area considered a plus.

• 8-10 years of experience in the Architect/Engineer/Contractor (AEC) industry

• Extensive experience in the Airport industry is a must

• In addition to strong personal computer skills including proficiency in MS Windows 10 or higher operating environment, a high level of proficiency and expertise in the following productivity tools is required and expected:

  • MS Office Suite including Word, Excel, PowerPoint, OneNote, Teams, etc.

  • Bluebeam

  • Revit by Autodesk

  • BIM360 Docs/Construction Cloud

  • AutoCAD by Autodesk

• Proficiency in the following tasks is desired: publishing and consuming workflows, printing, markup tools, status changes, document management, and design collaboration.

• This position may include both local project related travel and other travel such as industry conferences. This travel is typically during the week and 1-3 days in duration. Expect 1-2 trips every month on average. Travel is normally domestic however occasional international travel may be required.

Introba is committed to pay equity. As part of that commitment, we have provided the base compensation range of $141,000 - $186,000 annually for this position and local market. We recognize that each candidate brings a unique set of skills, experience, education and competencies to the table that will be reflected in our offer. Introba is proud to offer exciting career development opportunities.

#LI-Hybrid

Introba offers a comprehensive total rewards package. Our benefits may include medical*, disability* and life insurance coverage*, continuing education benefits, paid time off, employee assistance program and a retirement savings plan with company matching contributions.  *Benefits will vary by country location and may only be available in US or Canada.  

We encourage all candidates to explore our total rewards offering.

Collaboration, mission-driven focus, discipline, and leadership skills developed through military service benefit us all. Whether you are a Veteran, Guardsman or Reservist, a Military Spouse or you are planning to transition to civilian life in the near future, we welcome and value your application.