Organization:
VCH Administration

Job Summary:
Vanderbilt Health - Executive Search Team is conducting a national search for an Associate Operating Officer (AOO) at Vanderbilt Clarksville Hospital (VCH).

Accountable to the President, Vanderbilt Clarksville Hospital.

The Associate Operating Officer provides operational leadership for Physical Therapy (PT/OT/Speech), Inpatient Rehab, Pharmacy, Inpatient Psych, Worker's Comp, Laboratory, Food & Nutrition, and EVS. The Associate Operating Officer is charged to lead operationally focused initiatives to assure quality & patient safety, patient satisfaction, employee engagement, and operational excellence. This individual will work closely with VCH leadership, the medical staff, Vanderbilt Health, and operational leaders to ensure the highest quality of coordinated care.

Key Responsibilities:

• Establishes an environment of trust, fairness, consistency and confidentiality with team members and with other internal and external customers consistent with VUMC Credo
• Collaborates with department heads and executives of the various entities within VUMC to determine product and service needs.
• Develops and implements programs and operating procedures to ensure those needs are met
• Leads and model's collaboration with others to identify and address issues, solve problems and evaluate outcomes.
• Participates in departmental and/ or organizational committees to address system problems/ issues and facilitate information exchange
• Builds and maintains positive and effective relationships with community leaders, providers, department leaders, and leaders from other VUMC entities
• Create an environment that encourages and supports self-development and learning for all staff through regular feedback, orientation, training, and competency assessment
• Analyze and evaluate ongoing programs to identify areas in need of adjustments or improvements
• Create a work environment to ensure the most effective and productive utilization of human resources in the department
• Develop, implement, and manage operational strategies, operating systems, standardization, and programs to drive optimum performance of clinical practice within inpatient environments
• Establish practice-based operational metrics and management approaches
• Assures that VCH delivers the highest quality of care consistent with VUMC expectations
• Fosters the development of process redesign and improvement to ensure timely management of patients, efficient utilization of resources, patient satisfaction, provider satisfaction, and consistent work systems
• Ensure all VUMC policies and procedures are followed according to standards
• Communicate within and across departments to maximize effective operations
• Communicate clear expectations to direct reports that support excellence across all pillars of performance
• Prepares reports on operational, financial, and service performance for the President
• Establishes practice-based operational metrics and management approaches working collaboratively with key stakeholders to achieve the highest performance across all pillars.

Qualifications:

• Master's Degree required (Nursing, MBA, MHA)
• 10+ years experience (Required)

#LI-AM1

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Implements strategies for a sub function with direct impact to the function results.* Problem Solving/ Complexity of work: Resolves highly complex business issues that are often unprecedented that have immediate impact on own sub-function or entity and wider implications to the organization. * Breadth of Knowledge: Applies expertise within professional/technical area and uses advanced business knowledge to develop objectives.* Team Interaction: Leads a sub-function serving the organization at large or across one or more entity(s).

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others. - Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations. - Communicates Effectively: Anticipates difference audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues. Delivering Excellent Services: - Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services. - Solves Complex Problems: Critically evaluates complex information and identifies trends/risks to make recommendations to improve processes across areas. - Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance. Ensuring High Quality: - Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure area's quality standards are met. - Ensures Continuous Improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities. - Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance. Managing Resources Effectively: - Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles. - Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources. - Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities. Fostering Innovation: - Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas. - Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies. - Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:
Relevant Work Experience

Experience Level:
10 years

Education:
Master's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.