Associate, New Verticals - Grocery Merchant Strategy & Operations

DoorDash

• $74K — $110K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1-3+ years of experience in analytical, cross-functional environments like tech, operations, or consulting.
  • Bachelor's Degree with a focus on quantitative and critical thinking skills.
  • Strong ownership mindset with a drive for continuous improvement.
  • Entrepreneurial spirit with a bias for action and innovation.
  • Proficient in data analysis using SQL and spreadsheet modeling.
  • Ability to synthesize complex problems into actionable strategies.
  • Comfortable navigating ambiguity and rapid change, particularly in startup settings.

Responsibilities

  • Develop strategies to optimize marketplace interactions between dashers, merchants, and consumers.
  • Own and track key performance metrics and dashboards for operational efficiency.
  • Build and evaluate economic models to assess program effectiveness using data analysis tools.
  • Transform strategic initiatives into operational experiments and user-facing features.
  • Utilize AI tools to automate processes and create prototypes that enhance productivity.
  • Collaborate with cross-functional teams to launch new initiatives and drive growth.

Benefits

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Comprehensive wellness benefits
  • Paid time off and sick leave
  • Medical, dental, and vision coverage
  • Paid holidays and disability insurance
  • Mental health support programs
Full Job Description
About the Role

We are hiring an Associate on our Grocery Merchant Strategy & Operations teams to drive growth in our enterprise grocery business. In this role, you will drive key initiatives supporting some of our largest merchants on the platform. This role will be highly dynamic, and a given day may include deep analysis of a customer journey, ideating and setting up a test for a new growth bet that you wish to productize, building a point of view on the financial viability of a new initiative or deal.

You will partner closely with product, engineering, finance, analytics and sales / business development to bring these initiatives to life! The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea - all while leveraging AI to uplevel how we operate. We expect you to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks.

You will report into a Manager on our New Verticals Strategy & Operations team and be an individual contributor position. We operate in a hybrid model and spend a few days a month in person together.
You're excited about this opportunity because you will...
  • Strategize. From first principles, you'll develop the optimal strategy for best serving all sides of the marketplace - dashers, merchants and consumers.
  • Operate. Own tracking dashboards and manage week over week metrics to drive high quality operations.
  • Analyze. Build models using spreadsheets, SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments. You'll use AI every day to accelerate and deepen that analysis.
  • Experiment. You'll transform strategies into operational experiments, product features and net-new tooling that create measurable outcomes.
  • Build with AI. You'll use AI tools to automate manual processes, build new prototypes and develop product visions. You'll be expected to push the boundaries of what's possible with AI in your day-to-day work, and share what you learn with the team.
  • Lead, collaborate and Influence. You'll partner with and influence cross-functional teams including growth, quality, finance, product and engineering to launch initiatives to the finish line.
We're excited about you because...
  • You have 1-3+ years of experience. You've succeeded in similar cultures that are highly analytical and cross-functional (whether in tech, operations, strategy, consulting, banking, or a related experience).
  • You are an owner. You're always looking for opportunities to better your work product and own the outcome - both the good and the bad
  • You're entrepreneurial. You have a bias for action and are able to build things from the ground up.
  • You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL and building models in spreadsheets.
  • You solve problems from first principles. You have a talent for synthesizing complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process
  • You're equally comfortable operating at 10,000 feet and 1 foot. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're just as comfortable thinking long-term and inspiring a team.
  • You're unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment
  • You're energized by AI tools - and you actively experiment with them. You don't wait to be told how to use a new tool; you're already exploring tools like Claude, Cursor, Gemini and more. You bring a builder's mindset to AI: using it to automate the repetitive, accelerate the analytical, and unlock work that would otherwise require a larger team. You're comfortable with a role whose scope will continue to shift as AI becomes more capable, and you see that as an opportunity rather than a threat.

You have a completed Bachelor's Degree in a field that builds a mix of quantitative and general critical thinking skills.
We expect this position to be filled by 30 November 2026.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:
  • For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
  • For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).


The national base pay range for this position within the United States, including Illinois and Colorado.

$74,800-$110,000 USD

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