Associate Manager, Professional ServicesLocation: United States - RemoteWe are seeking an experienced Associate Manager, Professional Services to help lead operational excellence, technical oversight, and organizational improvement initiatives across our Professional Services organization. This role is ideal for a strong technical leader who thrives in fast-paced environments and is passionate about driving collaboration, innovation, accountability, and continuous improvement.
Key Responsibilities- Lead organizational and operational improvement initiatives that foster a culture of accountability, collaboration, innovation, and technical excellence.
- Drive continuous improvement efforts to enhance delivery quality, operational efficiency, scalability, and team performance.
- Provide strategic oversight and leadership for technical teams, including database analysts, interface analysts, and SQL specialists.
- Evaluate workflows, project timelines, resource allocation, and delivery execution to ensure efficient and effective service delivery.
- Identify operational bottlenecks, execution gaps, and process inefficiencies, while implementing scalable solutions and best practices.
- Partner closely with senior leadership to align technical operations with broader organizational and business objectives.
- Lead and support complex cross-functional initiatives involving Professional Services, Product, Hosting/Cloud Services, and business stakeholders.
- Help drive accountability, execution discipline, and measurable outcomes across strategic programs and operational initiatives.
- Identify and implement new technologies, methodologies, tools, and process improvements to optimize team productivity and operational performance.
- Leverage operational data, reporting, and technical metrics to support forecasting, utilization management, resource planning, and decision-making.
- Recruit, mentor, and develop high-performing technical and operational talent.
- Provide ongoing coaching, career development support, and constructive performance feedback to team members.
- Foster a high-performance culture by recognizing strong contributors, addressing performance concerns proactively, and supporting employee growth and retention.
Required Qualifications- Demonstrated experience leading operational, organizational, or cultural transformation initiatives within a technical environment.
- Background in healthcare IT, digital health, SaaS, or another regulated technology environment.
- Strong experience in software deployment, technical operations, enterprise applications, architecture, or related technical leadership roles.
- Proven ability to build credibility and collaborate effectively with technical teams, senior leadership, and cross-functional stakeholders.
- Strong analytical, problem-solving, communication, and leadership skills with a data-driven mindset.
Preferred Qualifications- 5-10 years of leadership experience within healthcare IT, software development, SaaS, or technical operations.
- Experience managing organizational objectives, budgeting, operational planning, and performance management.
- Familiarity with SQL, interfaces, database operations, or cloud-hosted enterprise applications.
- Experience working with EHR or clinical systems environments is highly preferred.
Salary Range: $90,000-$115,000 USD . The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education.
