Associate IT Support Engineer

DensityAI

$90K — $140K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Strong fundamentals in macOS, Windows, and Linux endpoint support
  • 1+ years of IT support experience, including internships
  • Hands-on experience with identity providers (like Entra ID, Okta, Google Workspace) and SSO/MFA
  • Comfortable with shell scripting and command-line troubleshooting
  • (Optional) Experience with endpoint management tools like Intune or Jamf and automation scripting

Responsibilities

  • Manage daily IT support for both on-site and remote teams
  • Handle endpoint provisioning and account management
  • Develop and utilize AI-assisted tool flows to enhance support workflows
  • Implement helpdesk solutions and onboarding automation
  • Collaborate with chip-design and software teams on AI accelerator projects

Benefits

  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Standard paid time off (PTO)
  • Equity grants per company guidelines
  • Immigration support for work authorization streams such as H-1B and OPT opportunities
Full Job Description
ITAR Notice: This role involves access to ITAR-controlled information. Applicants must be U.S. persons (U.S. citizens, U.S. permanent residents, asylees, or refugees) per 22 CFR 120.62
About the role

Own day-to-day IT support for our Mountain View office and remote team - endpoint provisioning, account management, helpdesk, and onboarding automation. Work with chip-design and software teams driving DensityAI's AI accelerator program from first silicon through scale-out.
What you'll do
  • Own day-to-day IT support for our Mountain View office and remote team - endpoint provisioning, account management, helpdesk, and onboarding automation
  • Use and develop AI-assisted tool flows to accelerate support workflows and self-service
What we're looking for
  • Strong fundamentals in macOS, Windows, and Linux endpoint support
  • 1+ years of IT support, helpdesk, or sysadmin experience (internships count)
  • Hands-on with identity providers (Entra ID, Okta, Google Workspace, or equivalent) and SSO / MFA flows
  • Comfort with shell scripting, basic networking, and command-line troubleshooting
  • (Optional) Endpoint management (Intune, Jamf), Ansible / scripting automation, helpdesk-ticketing tooling, or experience supporting an engineering team
Compensation

Final offers depend on level, location, and skills relevant to the role. Additional compensation: equity grant per company guidelines; medical / dental / vision; 401(k); standard PTO.
Visa Sponsorship

DensityAI sponsors qualified candidates for H-1B, O-1, TN, E-3, and other employment-based visas, and we welcome applicants on F-1 OPT and STEM-OPT. Work authorization is required at start; we provide immigration support to secure or transfer status.

Full compensation packages are based on candidate experience and relevant certifications.

California pay range

$90,000-$140,000 USD

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