Vacancy Status: This is for a current opening. Compensation: $105,000 - $115,000 Job Description Who you are Steadyhand's reputation is built on something simple: when a client needs guidance, a knowledgeable person answers the phone. As AI absorbs more of the analytical and operational work, what remains - and what matters most - is the human side of advice: judgment, clarity, and trust in the moment it's needed. The Associate Investor Specialist role exists to make sure that standard is delivered every day. Working as part of a close-knit advisory team, you are often the first point of contact for clients - helping them navigate decisions, answering questions clearly, and making sure nothing falls through the cracks. You handle the conversations that keep clients feeling informed and supported, while building the experience and judgment that deeper advisory work demands. This is a role for someone who wants to get closer to the real work of advice - not by managing processes, but by being in the conversation. You are learning, contributing, and steadily taking on more responsibility in client relationships. Responsibilities: What you will do/ What you will own Inbound Coverage Be the first voice Steadyhand clients hear when they call. Maintain a 95%+ response rate and provide real-time guidance without a script - navigating market anxiety, life decisions, and portfolio questions with the kind of confident calm that makes clients feel looked after. Coverage is not a support function; it is the front line of Steadyhand's client promise. Behavioural Guidance Be the steady voice clients return to when emotion pulls harder than logic. Guide clients in the moment - through market anxiety, big life decisions, and the gap between what the numbers say and what they should actually do - with a genuine understanding of their goals, not just their portfolio. AI-Integrated Practice Use, direct, and quality-review AI-generated tools and outputs as part of everyday practice. Financial planning software, the wealth portal, and AI-assisted features should be active in at least 20% of your client interactions - not as a compliance requirement, but as a genuine upgrade to the advice you give. Know when the output is right, when it needs to be challenged, and how to explain AI's role to clients in terms that build trust rather than distance. Delegation Support Work closely with Senior Wealth Advisors to make sure client tasks get done well and nothing slips through. You're part of a three-person delegation team with a defined share of the workload - and a team that runs on trust, the kind that only builds when people can count on each other's work without having to check it twice. That reliability is part of Steadyhand's service promise too. Business Growth Growth at Steadyhand starts with great client conversations - and you'll be having a lot of them. Stay curious, notice what's working and what isn't, and bring ideas back to the team. If something could be better for clients, say so. Turn a routine inbound call into a meeting booking or a referral conversation. The people closest to the day-to-day often see things others miss, and at Steadyhand that perspective is genuinely valued. Qualifications: What you will bring - A demonstrated track record of confident, high-quality client communication - phone presence matters more than industry background - IFC or CSC at minimum; existing licensing in relevant jurisdictions strongly preferred - so you're ready for client conversations from day one. - Demonstrated precision in task execution - you self-check, catch your own errors, and do not create rework for the people depending on your output - The resilience to operate in a stretched team environment - you require minimal management, manage your own energy, and stay composed under sustained pressure What will set you apart - Experience with financial planning tools or wealth portal software (Salesforce-based CRM, Conquest, NaviPlan, or equivalent) - Familiarity with AI-assisted client tools in a professional context - early-stage fluency is valued - QAFP in progress or clear intention to pursue - the credential pathway matters for long-term development - Experience identifying referral opportunities through advisory conversations - Talking to people energizes you. You bring genuine curiosity and passion to every client conversation - and it shows. Our work philosophy is a hybrid model allowing for flexibility and collaboration. We are accepting candidates from Ontario, Manitoba, Saskatchewan, Alberta, and British Columbia. Applicants must be legally entitled to work in Canada. Immigration sponsorship is not offered for this role. We may use artificial intelligence technology to assist in screening, assessing, or selecting applicants for this position. Final hiring decisions are made by qualified human reviewers.