Title: Associate General Manager
Location: Indianapolis, IN
Role OverviewThe Associate General Manager is responsible for driving operational excellence, financial performance, customer satisfaction, employee engagement, and repair sales growth within a designated service business. Partnering with the Market General Manager, this leader develops high-performing teams, optimizes service operations, and executes strategies that drive sustainable business growth. This is a player-coach leadership role focused primarily on operations leadership and repair sales performance.
Key Responsibilities- Lead daily service operations to achieve safety, quality, customer satisfaction, productivity, and profitability goals.
- Drive repair sales growth through opportunity identification, pipeline reviews, forecasting, and execution excellence.
- Coach and develop supervisors, technicians, administrators, and customer-facing teams.
- Manage staffing, succession planning, performance management, and employee engagement.
- Use data and KPIs to improve operational performance and customer outcomes.
- Support annual budgeting, forecasting, and business planning processes.
- Act as a primary customer escalation and relationship management leader.
- Partner with sales teams to increase customer retention and service growth.
- Ensure compliance with labor agreements, policies, safety requirements, and business practices.
Knowledge and Skills- Strong operations leadership and business acumen.
- Financial analysis and budget management skills.
- Customer-focused mindset with demonstrated service leadership experience.
- Ability to influence change and lead cross-functional teams.
- Excellent communication, coaching, and problem-solving skills.
Required Qualifications- 5+ years of leadership experience in a service-oriented business.
- Experience leading field operations, maintenance, repair, installation, customer service, logistics, facilities management, industrial services, or comparable operational teams.
- Demonstrated success delivering business results through operational improvement, revenue growth, customer retention, and team development.
- Experience managing budgets, forecasting, performance metrics, and workforce planning.
Preferred Experience- Technical service, construction services, HVAC, facilities management, manufacturing, transportation, utilities, or similar industries.
- Experience growing repair, aftermarket, recurring revenue, or service businesses.
Just some of our many benefits include: - Competitive salary
- Flexible work schedule
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
- Commuter Benefits
Annual Base Pay Range:The hiring range for this role is $139,000 - $182,385. The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
Variable CompensationKONE Annual Bonus plan at 15% Target Incentive based on achievement of company goals and individual goals.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
