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The Associate Director, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Associate Director, Technology Solutions requires a solid understanding of how organization capabilities interrelate across department(s).
Role Summary
The Technology Life Cycle Management (TLM) Lead is a senior cross-functional role. This role is responsible for overseeing the end-to-end life cycle of all CenterWell applications. The applications span across the Pharmacy, PCO, Home, and Humana Military segments. This leader will build and govern a comprehensive application portfolio strategy - from onboarding new technologies through retirement and decommission - ensuring alignment with enterprise architecture standards, regulatory requirements, cybersecurity posture, and business objectives.
This is a high-visibility, high-impact role that sits at the intersection of technology strategy, risk management, vendor governance, and segment business partnership.
Key Responsibilities
Application Portfolio Governance
- Own and maintain the authoritative inventory of all CenterWell applications across Pharmacy, PCO, Home, and Humana Military segments using an Application Portfolio Management (APM) framework
- Define and enforce application life cycle stages: Evaluate 12 Adopt 12 Sustain 12 Sunset 12 Decommission
- Partner with segment technology leaders and business stakeholders to rationalize the portfolio, identify redundancies, and drive consolidation opportunities
- Establish and publish an annual Technology Roadmap that reflects the life cycle status of all critical applications
End-of-Life (EOL) & Technical Debt Management
- Track and proactively manage all software, infrastructure, and vendor components approaching end-of-life or end-of-support across all four segments
- Build a risk-tiered EOL register with defined remediation timelines and escalation paths
- Champion technical debt reduction initiatives and partner with engineering teams to plan modernization sprints
- Present quarterly EOL risk dashboards to senior technology and business leadership
Cross-Segment Coordination & Stakeholder Alignment
- Serve as the primary TLCM liaison across Pharmacy, PCO, Home, and Humana Military - translating segment-specific needs into consistent, enterprise-grade life cycle decisions
- Facilitate cross-segment governance forums to align on shared platforms, common tooling, and co-investment opportunities
- Build trusted relationships with Segment CIOs, Product Owners, Engineering Directors, Enterprise Architecture, and Procurement teams
Vendor & License Management
- Oversee software license compliance and optimization across all segment applications
- Manage vendor relationships with a focus on contract renewals, upgrade cycles, and end-of-support negotiations
- Partner with Procurement and Legal to evaluate vendor financial health, support commitments, and roadmap viability before new technology adoption
Cybersecurity & Regulatory Compliance
- Ensure all applications meet CMS, HIPAA, TRICARE, DEA, and other healthcare-specific regulatory obligations at each life cycle stage
- Collaborate with the CISO organization and Compliance teams to flag and remediate applications running on unsupported or vulnerable technology stacks
- Integrate TLCM processes into the Software Development Life Cycle (SDLC) and change management frameworks
- Support audit readiness by maintaining current, accurate system-of-record documentation for all segment applications
Modernization & Cloud Strategy Enablement
- Partner with Enterprise Architecture to accelerate migration of legacy applications to modern, cloud-native platforms (AWS, Azure, GCP)
- Identify applications eligible for rehosting, replatforming, refactoring, or retirement as part of CenterWell's cloud-first strategy
- Support M&A integration and divestitures by assessing acquired or divested application portfolios and mapping life cycle implications
Process, Tooling & Reporting
- Define, implement, and continuously improve TLCM processes, standards, and tooling (e.g., ServiceNow SPM, LeanIX, Flexera, or similar APM platforms)
- Build executive-ready reporting: portfolio health scorecards, risk heat maps, roadmap timelines, cost avoidance metrics
- Develop and maintain TLCM playbooks, runbooks, and training materials for segment technology team
Competency What We're Looking For
Strategic Thinking
Connects application decisions to long-term business and technology goals
Risk Management
Proactively identifies and quantifies technology risk; drives mitigation plans
Influence & Partnership
Earns trust across segments without direct authority; aligns diverse stakeholders
Analytical Rigor
Uses data to prioritize, justify, and measure life cycle decisions
Execution Discipline
Translates strategy into structured programs with clear owners and timelines
Communication
Fluent in both technical and business language; skilled at exec-level storytelling
Why This Role Matters
CenterWell serves millions of members across pharmacy, primary care, home health, and military benefits. The technology that powers that care must be secure, supported, and modern. Without strong life cycle governance, applications become liabilities creating regulatory exposure, security vulnerabilities, and degraded member and clinician experiences. This leader ensures that doesn't happen and that CenterWell's technology portfolio is always a strength, not a drag.
Use your skills to make an impact
Required Qualifications
- Bachelor's Degree
- 6 or more years of technical
- 2 or more years of management experience
- Solid understanding of operations, technology, communications and processes
- Possess 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements.
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
Additional Information
Work-At-Home Requirements
- WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
- A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
- Satellite and Wireless Internet service is NOT allowed for this role.
- A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Work at Home Requirements
To ensure Home or Hybrid Home/Office employees92 ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$142,300 - $195,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 9cHumana9d) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
