The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Note:Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

Job Summary
TheAssociate Director,Technology Delivery,provides senior operational leadership, strategic planningand analysis, and technical direction for the information architecture that supports Development and Alumni Engagement (DAE) and the Universitys Fundraising and Alumni Engagement solutions. This roleleads andoversees the full lifecycle of DAEs businesscritical platformsincluding CRM, online giving, event management, and integratedcloud-basedapplications,Artificial Intelligence(AI) /Machine Learning(ML), Robot Process Automation (RPA),Cybersecurity andSystems Monitoring, PCIComplianceensuring they are architected, governed, and evolved to meetboth industrystandards and theportfolioslong-termstrategic objectives.

The Associate Director leads a multidisciplinary team responsible for systems management and systems analysis, quality assurance, training, documentationgovernance, andmanages the delivery of technological programs.The role ensures that DAEs technologyplatforms are secure, scalable, compliant with PCI,institutional and governmental policies, and aligned with modernizedcloud architecture practices.

Working closely with senior leadership across DAE and UBC IT/Cybersecurity/Privacy,andPCI,the Associate Director translates complex business needs into actionable product roadmaps, oversees vendor and partner relationships, and ensures that technology investments deliver measurable value. The role requires a high degree of judgment, strategic foresight, and the ability to integrate diverse inputs into cohesive enterpriselevel solutions.

Organizational Status
Reports to theDirector, InformationSystemsat DAE, and is accountable to DAE Services leadership and DAE executive leadership. Works closely with senior leaders, technical architects,technicaland businessstakeholders, and externalvendors.

Leadsand mentorsa team responsible fortechnicalproject management, businessprocess, workflowsand systems analysis, training, documentation, quality assurance, and release management.

Work Performed

• Provides strategic oversight of DAEscomplexenterprise solution ecosystem, including CRM,cloud-hostedapplications,public-facingwebsites, online giving platforms, alumni and donor engagement platforms, event and email systems, artificial intelligence, and integrated services
• Developsand enhancesmultiyear product and technology roadmaps aligned with DAEs strategic priorities, operational needs, and institutional technologicaldirection

• Leadscomplexcloud architecture planningand coordinationin collaboration with UBC IT, ensuring systems are scalable, secure, and aligned with modern architectural standards

• Authorizesand ensures PCI compliance across all paymentrelated systems, processes, and integrations, working with internal and external stakeholders tomaintainsecure handling of cardholder data

• Governs and ensures thelegislative and institutional compliance requirements are met, including Privacy Impact Assessments (PIA) and UBCs Security and Confidentiality Agreements (SACA)

• Overseesandprovidesexpert guidanceregardingrelease management processes, ensuring controlled, welldocumented, andrisk manageddeployment of new features, enhancements, and integrations

• Identifiesscope,and leads highimpact strategicinformation technology deliveryprojects of significant complexity, technical risk, compliance risk, and institutional visibility

• Authorizes and directsenterpriselevel decisionsregardingsolution design, integration approaches, and technologyselection

• Leadsand mentorscross-functional project teams, ensuring alignment between business requirements, technical capabilities, and operational readiness

• Conductsin-depthfeasibility studies,cost benefitanalyses, and information technology and compliance risk assessments to support strategic decisionmaking

• Managesandmaintainsstrongrelationships with key information systems vendors,technology partnersand consultants, ensuring service quality, contract adherence, and alignment with DAEs strategicand businessneedsfor businesscontinuity

• Evaluatesand presents recommendationsregardingvendor product release roadmaps, negotiates enhancements, and advocates for features that support DAEs operational and strategic objectives

• Establishesframeworks for vendor engagement, performance monitoring, and escalation management

• Proactivelyidentifieseffective teamresource allocation, workforceplanningneeds, and capability development across the team

• Oversees the creation and maintenance of system documentation, training materials, andknowledge managementresources

• Leads the development and implementation of testing strategies, QA and deployment frameworks, and automation tools in collaboration with technical architects

• Partnersclosely withDAEseniorleadership toidentifyemerging needs, operational challenges, and strategic opportunities

• Translates complex business requirements into actionable technical strategies and designswith a solution focused approach

• Facilitatesmultiunitconsultation processes, ensuring alignment across diverse stakeholder groups

• Leadschange managementefforts to support adoption of new systems, processes, and technologies

Consequence of Error/Judgement
Errors in judgment, poor planning, or failure to act decisively could have a detrimental effect on these systems. Unreliable systems and code errors that disrupt the operations of these systems, or failure to meet contractual obligations for performance and availability, will damage the reputation of UBC and DAE.This could adversely impact funding and revenue and the University community, including the large majority of students, faculty, and staff.

Given that the Associate Director works with highly sensitive informationincluding donor personal data, financial records, and payment card informationdecisions made in solution design, integration delivery, and technical governance have significant implications for DAEs operational effectiveness, donor experience, data integrity, compliance posture, and institutional reputation. Errors in judgment may result infinancial loss, compliance breaches (including PCI), operational disruption, or diminished fundraising outcomes. The role requires expert technical judgment, strategic foresight, diplomacy, and adherence to secure solution delivery practices to ensure system reliability, protect institutional data, andmaintainthe trust of donors, stakeholders, and the broader University community.

Supervision Received
Works with complete latitude within general policies and an administrative framework.Work is reviewed based on achievement of strategicobjectivesand portfolio outcomes.

Supervision Given
Managesand leadsa team offull-timestaff and temporary resources. Provides functional leadership tocross unitproject teams.Overseesvendor and contractor performance.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of eight years of related experience including at least two years of managerial experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with ones own

- Demonstrates a commitment to enhancing ones own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Demonstrated experience in enterprisetechnologymanagement,cloud-basedsolution ecosystems, and complex systems integration

• Strong knowledge of PCI compliance requirements and secure payment processing environments

• Strong knowledge of Cybersecurity requirements forenterprise solutionenvironments

• Strong knowledge of legislative and institutional compliance requirements

• Experience with vendor management,terms and conditionsoversight, andthird-partysolution governance

• Experience with release management, application lifecycle management, and both Agile and Waterfall methodologies

• Strong analytical, strategic planning, andproblem-solvingskills

• Excellent communication, stakeholder engagement,and change leadershipcapabilities

• Experience with CRM platforms,fundraising systems, andenterprise leveldata environmentsand cloud architecture

• PMP, Agile/Scrum, or Six Sigma certifications considered an asset