Overall Purpose: To lead, direct, and optimize a team of telesales
representatives in a consumer call center, driving revenue growth through
effective sales and upselling strategies while ensuring superior customer
service and satisfaction.
Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following.
Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
Data Analysis and Strategy Development: Analyze data to develop and
implement strategies that drive revenue generation and continuous
improvement.
Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce
expenses.
Strategic Policy and Innovation: Implement strategic policies and develop
innovative initiatives for technology, corporate compliance, training, and
workforce planning.
Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and
international vendor relationships.
Job Contribution: Oversees entry to senior-level sales employees, responsible for executing sales plans, assigning tasks, and adherence to company policies. Leads the team to manage average sales quota or territory. May have consumer or midsize to large, complex business to business sales. Utilizes strong
product and pricing knowledge, exercises judgment and resolves complex
problems. Responsible for influencing decisions regarding the hiring, firing,
disciplinary action, and promotional activity for subordinates. If the sales career path includes multiple positions at the S03 level, the more senior role entails higher sales targets, broader scope, and greater complexity. Supervisor Yes
Education/Experience: Bachelor’s degree (BS/BA) desired. 8+ years of related sales experience.
Weekly Hours:
40
Time Type:
Regular
Location:
Orlando, Florida
Salary Range:
$77,400.00 - $116,200.00
