Associate Director, Relationship Management

CDP Global

• $93K — $116K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in renewals, customer retention, sales, or related fields
  • Proven record of meeting or exceeding sales targets
  • Customer-centric approach with an ability to anticipate client needs
  • Strong relationship-building skills with clients and partners
  • Excellent communication, negotiation, and presentation skills
  • Experience selling to financial or corporate institutions
  • Relevant degree or equivalent experience

Responsibilities

  • Manage and strengthen key client relationships to ensure retention and satisfaction
  • Identify and develop cross-selling and greenfield sales opportunities within the client base
  • Prepare and deliver business proposals and tailored solutions for clients
  • Collaborate with Market Director on renewal strategies and performance monitoring
  • Mentor junior team members on strategy and execution
  • Conduct negotiations for renewals and contracts based on client use cases
  • Stay updated on market trends to inform business development strategies
  • Maintain an organized pipeline and accurate forecasting in Dynamics 365

Benefits

  • Hybrid work arrangement with 2 days in-office per week
  • Participation in industry events and networking opportunities
  • Support for continuous improvement and professional development
  • Inclusive workplace culture
  • Compliance with local holiday and benefit regulations
Full Job Description
About this role:

This role will be a key relationship management contact for existing customers and in:

Corporates: relationship management including renewals and greenfield sales with corporates providing solutions for disclosure use cases data generation.

Financials: relationship management including renewals and greenfield sales with financial institutions focused providing solutions to financial use cases and activating the data.

With particular focus on high-priority, strategic customers in the market. As a generalist, the role acts as the primary point of contact for clients and plays a critical role in driving business development, retention, and revenue growth through renewal activities and greenfield sales opportunities.

What you will do:
• Client Relationship Engagement and Management: Build and maintain strong relationships to ensure customer retention with some of the most high-profile, strategic CDP customers. This involves understanding their needs and ensuring high levels of client satisfaction.
• Identify cross-selling opportunities and products of interest for existing customers. Develop greenfield opportunities.
• Proposal Development for Customers. Prepare and present compelling business proposals and presentations to existing customers. This includes developing customized solutions that align with client needs and CDP's value proposition.
• Be a key influencer with Market Director in Market Renewal Strategies. This includes developing renewals plans, setting targets,and monitoring performance against objectives.
• Provide Mentoring and Guidance to junior members of the team on strategy development and execution.
• Renewals negotiations: This includes licence and contract negotiations, understanding core use cases of CDP data.
• Market Intelligence: Stay informed about market trends, competitive landscape, and client feedback. Use this information to inform business development strategies and identify new opportunities.
• Pipeline and Forecasting Discipline: Maintain a disciplined approach to pipeline management and forecasting. Ensure that Dynamics 365 (D365) is kept up to date with accurate and timely input to support data- driven decision-making. A proactive and optimistic approach is essential.
• Performance Reporting: Track and report on business development activities, including sales performance, pipeline status, and key metrics. Provide regular updates to senior management.
• Event Participation: Represent CDP at relevant industry events, conferences, and networking opportunities. This includes promoting CDP's services and building relationships with potential customers.
• Collaboration across teams. Build a strong customer picture across CDP of customer touchpoints; ensure internal communication on customer is up-to-date.
• Continuous Improvement: Continuously seek opportunities to improve business development processes and strategies. This includes staying updated on best practices and industry developments.

Actively contribute to an effective and engaged team, clear on its purpose and contribution, by:
• Ensuring you know what is expected of you, through regular 1:1's, having clear objectives in place, and participating in open and honest performance and development conversations
• Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference.
• Living the CDP Values and demonstrating the behaviours appropriate to your position.

We're looking for:

• Experience: Demonstrable experience in renewals, customer retention, sales, or a related field combined with subject matter expertise preferably within ESG, sustainability or the environmental sector.
• Track Record: Proven track record of achieving sales targets and driving business growth.
• Customer-centric mindset: Ability to anticipate needs of customers and identify opportunities.
• Relationship Building: Strong ability to build and maintain relationships with clients and partners.
• Communication Skills: Excellent communication, negotiation, and presentation skills.
• Experience in Selling: Experience in selling ideally to financial or non-financial corporates, with an understanding of customers' internal teams responsible for purchase decisions.
• Education: Relevant degree qualification or equivalent experience.
• Language Proficiency: Fluent in one or more local languages.

Before you apply:

We'llonly use the information you provide to process your application. For more details on how we use your information, seeourapplicant'sprivacy notice. By uploading your CV and covering letter, you are permitting CDP to use the information you have provided for recruitment purposes.

The salary banding for this role is $93,486 - $116,858. Holidays and benefits in accordance with local regulations. This is a hybrid role, candidates will need to live within a commutable distance of the local office and be comfortable with 2 days in the office per week.

Howtoapply:

Please upload your CV in English via the application form.We will be reviewing applications on a rolling basis. We are looking for the successful candidate to start as soon as possible. Application deadline is 10th October 2026.

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