This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Overall Purpose: This Associate Director role is a high-impact leadership opportunity to shape how AT&T Business Operations executes enterprise change, improves customer experiences, and delivers measurable business value. The leader will own execution activation across product, technology, operational, and customer-impacting initiatives—turning strategy into disciplined delivery, measurable outcomes, and sustainable adoption across the business.

Why This Role Matters: This position sits at the intersection of strategy, execution, technology, and customer experience. The work directly influences how quickly AT&T can simplify operations, reduce friction, improve readiness, and deliver change that matters to customers, frontline teams, and the firm’s bottom line.

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:

• Lead Enterprise Change That Moves the Business: Direct execution of product, technology, and major operational initiatives across the AT&T Business portfolio, translating strategic priorities into integrated plans that improve operational performance, customer outcomes, and execution discipline.
• Influence Senior Leaders and Align the Enterprise: Act as a trusted advisor to business operations and partner organizations, building compelling business cases, aligning VP and SVP stakeholders, and brokering customer-centric solutions that overcome silos and accelerate decision-making.
• Connect Technology Decisions to Business Outcomes: Lead technical evaluation and solutioning in partnership with subject matter experts, ensuring feasibility, system dependencies, operational impacts, risks, and adoption requirements are understood before execution begins.
• Build Coalitions That Improve Customer Experience: Establish strong partnerships across AT&T Business, business operations, and technology partner organizations to resolve escalations, close operational gaps, and align leaders around initiatives that reduce customer friction and improve delivery effectiveness.
• Prioritize Work Based on Value and Impact: Design and manage centralized intake, evaluation, and prioritization processes so high-impact technical and non-technical requests are assessed consistently, resourced appropriately, and sequenced against customer, operational, and financial value.
• Develop Talent and Scale Execution Capacity: Lead and coach a diverse team of technical and non-technical professionals, including project/program managers, business analysts, technology business management resources, and solution-oriented contributors, while building the capabilities needed to support enterprise transformation.
• Drive Readiness, Adoption, and Sustained Change: Guide impact assessment and change management strategies for new products, platform capabilities, technology-enabled workflows, and process changes, ensuring operational teams are prepared, supported, and able to adopt change with confidence.
• Remove Barriers to Execution: Serve as a primary escalation point for initiative risks, dependencies, and operational challenges, proactively removing blockers that could slow delivery, affect stakeholder alignment, or create negative customer impacts.
• Break Down Silos and Improve Enterprise Effectiveness: Design engagement models, governance routines, and cross-functional ways of working that create clearer ownership, faster decisions, and more consistent execution across business and technology organizations.
• Create a Culture of Continuous Improvement: Identify opportunities to simplify processes, apply best-in-class execution practices, and use data-driven insights to improve productivity, reduce operational friction, and strengthen the customer journey.

Job Contribution: Leads operational execution for a high-impact function that helps AT&T Business deliver strategic change with greater speed, discipline, and measurable value. This role converts leadership priorities into executable plans, improves cross-functional coordination, and helps ensure initiatives deliver results for customers, frontline teams, and the business. Typically leads entry-level and career-level staff within the organization and influences decisions regarding hiring, disciplinary action, promotional activity, and pay decisions for subordinates.

Supervisor: Yes

Education/Experience: Bachelor’s degree (BS/BA) desired. 5+ years of related experience.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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