Job DescriptionThe
Associate Director Oncology Treatment Site Lead (TSL) is the primary field-based point of contact for operational information and support for product treatment sites. This role educates and supports sites so that they can consistently execute the end-to-end product operational journey-from onboarding and readiness through ordering workflow execution and steady-state operations. TSLs will help support sites by educating them about necessary processes, answering questions about operational issues, and supporting a reliable, seamless experience across the treatment journey. The TSL is focused on operational and process support, and not clinical treatment information.
This role requires strong knowledge of treatment-site operations, the ability to navigate complex cross-functional workflows, and the ability to align internal and external stakeholders to support reliable end-to-end site execution as well as timely issue resolution.
This is a field-based, customer-facing,
non-demand generating and
non-promotional role. The Associate Director Oncology Treatment Site Lead (TSL) role will have responsibility for accounts in the Texas geography.
The candidate must reside in the designated geographic territory.
Primary Activities & Responsibilities include and are not limited to the following:- Lead the onboarding and readiness support process for product treatment sites, ensuring treatment sites are educated on the workflow, system setup, and operational requirements
- Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support
- Help ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey
- Serve as the product operational subject matter expert for your assigned treatment sites and provide support regarding the product process, operations, and logistics
- Act as the primary point of contact for operational issues, triaging and appropriately addressing issues through cross-functional coordination and defined processes
- Appropriately collaborate with cross-functional oncology field teams (as approved) to support coordinated, compliant engagement and a consistent experience for product treatment sites
- Build trusted business relationships with site operational leaders by delivering consistent, reliable, and responsive operational support
- Utilize our company generated data and dashboards to assess appropriate site operational metrics (as approved) and identify opportunities for operational improvement
- Synthesize site feedback and process insights to help HQ team enhance communication, operational workflows, resources and education.
Qualifications:
- Bachelor's degree required
- Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration
- Strong understanding of the healthcare ecosystem
- Proven track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies
- Ability to operate effectively in "white space" environments with evolving processes, unclear paths, and multiple dependencies
- Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps with appropriate stakeholders
- Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites
- Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines
- Strong leadership skills and ability to collaborate in cross-functional, matrix organizations
- Ability to travel ~50%
- Valid driver's license
Preferred- Experience supporting site activation/readiness and operational support for advanced therapies (e.g. cell therapies, gene therapies, radioligand therapies)
- Experience working with complex oncology workflows
- Experience working with large oncology systems and navigating multiple stakeholder groups across a single enterprise
Required Skills: Account Management, Account Management, Business Management, Business Relationship Building, Cell and Gene Therapy, Collaboration, Communication, Cross-Functional Collaboration, Cross-Functional Teamwork, Cytometry, Cytopathology, Immunotherapy, Logistics Management, Messenger RNA, Onboarding, Oncology, Patient Treatment, Product Lifecycle, Project Implementations, Radioimmunoassay (RIA), Radiopharmaceuticals, Service Readiness, Site Activation, Site Operations, Stakeholder Engagement {+ 1 more}
Preferred Skills: Current Employees apply HERE
Current Contingent Workers apply HERE
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation:No relocation
VISA Sponsorship:No
Travel Requirements:50%
Flexible Work Arrangements:Remote
Shift:1st - Day
Valid Driving License:Yes
Hazardous Material(s):NA
Job Posting End Date:09/17/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
