Job title: Associate Director of Affordability - COE - PB
About the job:The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers.
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
About the Team:The Sanofi Patient Support Services (PSS) Affordability Center of Excellence (COE) is a team whose mission is to design and govern modular, flexible and scalable affordability solutions that deliver measurable value for both patients and the enterprise, while evolving with a rapidly changing policy and payer landscape.
Our team operates as strategic partners, program architects, operators, and problem solvers.
We are seeking an Associate Director for copay to join our team.
Position Overview:As the Associate Director of Affordability in the newly formed Center of Excellence (COE) within Patient Support Services (PSS), you will be responsible for our copay program(s) for existing and upcoming launch assets. This role ensures that the affordability offerings are effectively implemented and evolve in response to market dynamics, supporting patient access to therapies. This role will oversee the management of affordability education to both patients and call center agents, copay vendor relationships and work closely with internal and external stakeholders to optimize affordability initiatives.
Main Responsibilities:• Build and operationalize best-in-class financial assistance program(s) for patients.
• Identify opportunities to streamline processes, leverage technology and champion continuous improvement.
• Provide direction and guidance to copay vendor(s) on day-to-day program operations.
• Manage patient case escalations
• Identify and provide analysis and performance review of programs.
• Plan, develop and coordinate Quarterly Business Reviews (QBRs).
• Present program performance to internal teams (PSS and Brands).
• Operate as the subject matter expert for the patient services affordability programs.
• Work collaboratively across the PSS team and cross-functional partners to maintain alignment of Patient Services objectives.
• Understand the impact of industry policy changes or service offerings that impact our financial support programs.
• Be an active leader on the Patient Services leadership team as we build our best-in-class patient experience model.
• Be a leader for change.
About You:Basic Qualifications:• BA/BS degree in Business Administration, Healthcare, Healthcare Management, Public Health, Life Sciences, or a related field required.
• 7+ years experience in affordability program management, patient support services, case management, or a related field within the pharmaceutical or healthcare industry.
• Experience in patient support services, healthcare management, call centers, or a related area within the pharmaceutical industry.• Ability to travel up to 25% of time.
Preferred Qualifications:• Experience in patient program consolidations and/or conversions.
• Strong understanding of market dynamics, policy implications, and best practices in patient affordability and access.
• Advanced degree (MBA, MFin) preferred.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with vendors and internal stakeholders.
• Experience working in cross-functional roles and collaborating leadership.
• Excellent problem-solving skills and analytical with the ability to identify trends and implement improvements.
• Strong organizational skills with the ability to adapt to change in a high-energy and fast-paced environment.
The salary range for this position is:
$148,500.00 - $214,500.00
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.
