IQVIA

Associate Director, MedTech Customer Success

IQVIA • $86K — $239K *
Wayne, PA 19087In-Person
Healthcare
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 5-8+ years in account management or similar roles
  • Experience with MedTech customers preferred
  • Familiarity with IQVIA™ solutions and healthcare analytics
  • Proven ability to manage complex client accounts
  • Experience working effectively in a matrixed organization
  • Must reside in the job location country

Responsibilities

  • Oversee end-to-end delivery for complex MedTech accounts
  • Represent the full range of IQVIA™ information assets
  • Establish and manage delivery governance including KPIs
  • Ensure contractual deliveries meet quality and timeliness standards
  • Lead quarterly business reviews with client stakeholders
  • Own customer satisfaction and proactive issue management
  • Collaborate with cross-functional teams to support client initiatives

Benefits

  • Flexibility for remote work in the US
  • Travel opportunity (approximately 20-25%)
  • Access to health and welfare benefits
  • Potential for bonuses and incentive plans
  • Opportunities for professional development and growth
Full Job Description
The Associate Director, MedTech Customer Success is a critical client-facing role responsible for overseeing the delivery, governance, and ongoing optimization of IQVIA™ information assets across key MedTech accounts. This individual partners closely with Key Account Managers (KAMs), Mid and Emerging Account Managers (MM), Solution Specialists, and internal Centers of Excellence to ensure consistent, high-quality delivery that meets contractual commitments and supports long-term customer success. The role serves as the primary point of accountability for delivery execution, issue resolution, and client satisfaction-driving retention, renewals, and incremental growth through expanded utilization of IQVIA solutions.

Key Responsibilities:

Client Delivery and Governance:
  • Own end-to-end delivery oversight for complex, high-value MedTech accounts across multiple stakeholders.
  • Represent the full portfolio of IQVIA™ information assets delivered to the client, including national and sub-national patient claims, channel, and specialty offerings.
  • Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management.
  • Ensure all contractual deliveries are met with high standards of quality, accuracy, and timeliness.
  • Lead quarterly business and information reviews with senior client stakeholders.


Client Engagement & Issue Resolution:
  • Serve as the primary owner of customer satisfaction, ensuring delivery excellence and proactive issue management.
  • Resolve first-line service issues and coordinate second-line support with internal teams as needed.
  • Partner with IQVIA Centers of Excellence to assess and manage the impact of data events, product enhancements, and governance changes.


Cross-Functional Partnership & Growth Support:
  • Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals.
  • Participate in information proposals, work orders, and contract renewals.
  • Identify opportunities to expand client utilization of existing information services and support new use cases that drive incremental revenue.


Requirements, Education and Experience:
  • To be eligible for this position, you must reside in the same country where the job is located.
  • Bachelor's degree required.
  • 5-8+ years of experience in account management, delivery management, project management, or related client-facing roles.
  • Experience working with MedTech customers is strongly preferred.
  • Familiarity with IQVIA™ offerings, commercial data assets, and healthcare analytics environments strongly preferred.
  • Demonstrated ability to manage complex accounts and operate effectively in a matrixed organization.
  • US Remote with ability to travel approximately 20-25%.


Knowledge & Skills:
  • Client and Account Management
  • Delivery Governance and Issue Management
  • Analytical and Problem-Solving Skills
  • Strong Communication and Stakeholder Management
  • Negotiation and Relationship Building
  • Ability to coordinate across Sales, Delivery, and technical teams


The potential base pay range for this role, when annualized, is $86,000.00 - $239,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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