Becton, Dickinson and Company

Associate Director, Global Customer Insights

Becton, Dickinson and Company$166K — $266K *
Pharmaceuticals & Biotech
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; MBA preferred
  • 8+ years of experience in strategic Insights and Analytics roles
  • 3+ years of experience in Innovation and Launch Excellence oriented roles
  • Experience with conducting primary and secondary market research
  • Experience in conducting Ethnographic research
  • Proficient in analytic methods, including Volumetric Forecasting, MMA, TURF, Max-Diff
  • Experience in leading Insights vendors
  • Preferred experience in medical devices, pharmaceuticals or OTC sectors

Responsibilities

  • Lead the Global Insights agenda to enhance BD's long-term success focused on Launch Excellence
  • Ensure insights improve launch decisions and commercial outcomes for key programs
  • Serve as a subject matter expert in Insights formulation and facilitate cross-functional workshops
  • Support all stages of the NPD and Launch process by understanding customer needs and developing strategies
  • Translate customer insights into strategic recommendations that influence business decisions
  • Collaborate with leaders across various functions to create actionable Insights plans
  • Integrate primary research with advanced analytics to deliver forward-looking insights

Benefits

  • Prioritize on-site collaboration to foster creativity and problem solving
  • Minimum of 4 days in-office presence to maintain company culture
  • Recognition and reward programs to promote performance-based culture
  • Comprehensive Total Rewards program including competitive compensation and benefits
  • Focus on talent retention through support for personal and professional development
Full Job Description
Job Description

The successful candidate will thrive in a highly matrixed, global environment with an enterprise-first approach, balancing strong points of view with curiosity, collaboration, and respect for varied perspectives. They will bring a bias for action, continuous improvement, and constructive challenge, aligned with BD Excellence principles and a commitment to delivering sustainable, long-term impact.

The primary responsibilities of this role, are to:
  • Lead Global Insights agenda with assigned BUs that enables the achievement of BD long-term success with focus on Launch Excellence
  • Accountable for ensuring insights measurably improve launch decisions, value propositions, and commercial outcomes for priority programs
  • Serve as a subject matter expert in Insights formulation; design and facilitate cross-functional workshops; coach teams on insights quality standards.
  • Support all stages of NPD and Launch process: from understanding unmet customer needs, formulating and quantifying opportunity areas, to value proposition and Launch/Campaign development and testing
  • Translate customer insights into clear, strategic recommendations that inform and influence business decisions
  • Partner with Business Unit, Region and Functional leaders (Marketing, R&D, Business Development, Medical Affairs) to build and deliver actionable Insights plans with clear understanding of business issues
  • Integrate primary research with enterprise data, advanced analytics, and AI-enabled synthesis to deliver forward-looking, decision-oriented insights rather than retrospective research outputs.
  • Practice Data Synthesis & Storytelling: Integrate multiple data sources into actionable insights; Craft compelling narratives and influence leadership decisions
  • Communicate objective, in-depth, and actionable insights and recommendations to key business partners and collaborators via reports, compelling presentations, and ad-hoc meetings
  • Drive insight adoption by embedding insights into ways of working, tracking usage and impact, and establishing post-launch learning loops to continuously improve future decisions.
  • Stay current with market standard processes, emerging methodologies, and innovative research approaches; act as an inspiring leader for Insights within BD.


Experience & Education
  • Bachelor's degree required; MBA preferred.
  • 8+ years of experience in strategic Insights and Analytics roles required
  • 3+ years of experience in Innovation and Launch Excellence oriented roles required
  • Experience with conducting primary and secondary market research required
  • Experience in conducting Ethnographic research required
  • Experience in analytic methods such as, but not limited to - Volumetric Forecasting, MMA, TURF, Max-Diff, Choice-based methods required
  • Research methodology experience with segmentation, pricing, messaging, A&Us, etc.
  • Experience in leading Insights vendors
  • Preferred industry experience in medical devices, pharmaceuticals or OTC
  • Preferred global research experience


At BD, we prioritize on-site collaboration because we believe it champions creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Primary Work Location
USA NJ - Franklin Lakes

Additional Locations
USA CA - San Diego Bldg A&B, USA GA - Covington BMD, USA IL - Vernon Hills, USA UT - Salt Lake City

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information
$166,400.00 - $266,200.00 USD Annual

About Becton, Dickinson and Company

BD is a global technology company that provides diagnostics and technologies for frontliners. Through their solutions and services, they assist scientists in detecting diseases and advanced researchers' on developing diagnoses and therapeutics. BD was established in 1897 by Farleigh Dickinson and Maxwell Becton in East Rutherford, New Jersey.

Becton, Dickinson and Company Careers

Join the innovative world of Becton, Dickinson and Company (BD), a global medical technology company that is actively seeking driven, dedicated professionals to join our team. At BD, we are committed to advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. This commitment provides the foundation for a workplace where you can engage in meaningful work and where job opportunities abound.

Work You’ll Do

At BD, you will be part of a culture that values diversity, leadership, and innovation. Our team members are empowered to lead and inspire from day one. Join us and contribute to our mission of advancing the world of health through your professional skills and personal passion.

Transform Your Career

BD offers a unique position in the marketplace that combines industry expertise, leadership in medical innovation, and a collaborative culture to help you grow your career. Whether you are looking for an entry-level position or a more senior role, we provide the tools and support for your professional growth through comprehensive training and development programs.

Innovative Work Environment

Our team at BD is composed of more than 65,000 associates across the globe. These dedicated professionals work at the intersection of technology and healthcare, where they drive innovation and ensure that we stay ahead in a rapidly evolving industry. By joining BD, you will work alongside some of the brightest minds in the industry.

Internship and Employment Opportunities

Start your career with BD through our internship programs or dive straight into a full-time position. We offer a range of opportunities that allow you to explore different areas of our business and find a path that aligns with your career goals. Our hiring process is designed to be transparent and engaging, ensuring that all candidates—whether submitting a resume for an internship or a senior position—feel valued and informed.

Benefits and Culture

BD is proud to offer competitive benefits that support the health, well-being, and financial security of our employees and their families. From comprehensive health insurance to employee wellness programs and flexible working arrangements, we prioritize the well-being of our team members. Our inclusive culture encourages networking, continuous learning, and the sharing of ideas in a diverse and welcoming environment.

Join Our Team

Explore the job opportunities at BD and discover how your expertise can help shape the future of healthcare. Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players.

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Explore Careers at BD

Whether you're preparing for your first interview or looking to advance into a leadership role, BD offers career paths that foster continuous growth and innovation. Join us in our mission to improve medical outcomes and enhance patient care worldwide.

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Learn more about Becton, Dickinson and Company
Size
75,000 employees
Market Cap
$72 billion
Industry
Net Income
$1.6 billion
Founded
1897
5 Year Trend
+9.3%
Revenue
$18.2 billion
NASDAQ

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