What you'll be doing...The Enterprise Risk Management (ERM) Process Assurance team is responsible for partnering with Business and IT leaders to ensure processes and controls are effectively managed to mitigate financial, operational, and regulatory risks.
Reporting directly to the Sr. Director of ERM Process Assurance, you will serve as a frontline transformation leader. Our risk landscape is evolving rapidly, and this role requires a strategic architect who can shift our operational posture from reactive problem-solving to proactive risk mitigation. You will lead efforts assessing major system integrations, tech migrations, and business process changes, designing smarter, faster, and more scalable control environments before risks materialize.
Operating within a highly dynamic matrix organization, you will take a holistic view of the ERM landscape. You will manage a fluid team of risk professionals, deploying resources dynamically not just for your own initiatives, but to support peer Associate Directors and address enterprise-wide capacity needs.
Key responsibilities include:- Strategic Transformation: Driving the team toward proactive risk identification and mitigation, utilizing automation, data analytics, and smarter methodologies to outpace the evolving risk landscape.
- Matrix Leadership & Capacity Management: Leading and developing a team of direct reports in a fluid resource model. You will dynamically allocate your team's capacity to support broader Process Assurance initiatives, helping peers address staffing shortages and ensuring high-priority enterprise risks are covered.
- Executive Communication: Acting as a delegate for the Sr. Director and AVP, requiring the ability to synthesize complex risk narratives, prepare executive-level collateral, and confidently present strategic recommendations to SVP+ leadership.
- Cross-Functional Collaboration: Breaking down silos and partnering across Verizon's technology, security, and business teams to evaluate regulatory risks and process design impacts.
- Core Process Assurance: Directing the assessment of IT risks within Business Processes (interfaces, automated controls), testing System Development Life Cycle (SDLC) controls for new implementations, and overseeing the development of comprehensive process flow diagrams.
- Team Development & Morale: Acting as a stabilizing force during periods of high demand and transformation, coaching professional staff, and maintaining high team morale and engagement.
- External Alignment: Coordinating with Verizon's external auditors to ensure alignment on key risk areas and the sufficiency of designed controls.
What we're looking for...You are a strategic thinker and a cross-functional diplomat who understands how to navigate a massive, matrixed organization. You possess high emotional intelligence and can rally a team through periods of transformation and high workload. You are a ruthless prioritizer who knows how to separate critical enterprise risks from low-impact noise. You get personal satisfaction from breaking down complex operational bottlenecks, anticipating issues before they occur, and delivering solutions that make business processes fundamentally stronger.
You'll need to have:- Bachelor's degree or four or more years of work experience.
- Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Deep institutional knowledge of Verizon's operational landscape, organizational structure, and internal ERM methodologies.
- Proven experience managing teams, mentoring staff, and dynamically allocating resources in a fluid, fast-paced environment.
- Extensive experience designing and testing internal controls (Business Process and ITGCs), and assessing the impact of system migrations.
- Exceptional executive communication skills, with a track record of preparing and delivering presentations to senior leadership
Even better if you have one or more of the following:- A Master's degree in Business Administration or a related field.
- Professional certification (CPA, CIA, CISA, CFE) or Project Management Professional (PMP) certification.
- Experience leveraging technical solutions, automation (e.g., Google Workspace ecosystem, Apps Script), or data visualization tools (Looker, Tableau) to streamline team operations and capacity bottlenecks.
- Strong understanding of the impact of AI and emerging technologies on the IT and Business process control environment.
- Experience driving complex solutions to provide ongoing and automated monitoring of key risks
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be workingIn this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours40
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $104,500.00 - $201,000.00.
